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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 38482
Experience:  Over 15 year experience in Email Systems and Programs
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I know my email address and password XXXXX just cant rermenber

Customer Question

I know my email address and password XXXXX just cant rermenber the url to access can you help [email protected]
Submitted: 3 years ago.
Category: Email
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

For privacy reasons we block email addresses.

Can you tell me the part of your email address ONLY After the @ please

Thank you
Customer: replied 3 years ago.

barttelot.com


 


 

Expert:  Richard replied 3 years ago.
Thank you

You use this address to log in Katie

https://login.fasthosts.co.uk/

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Customer: replied 3 years ago.

it does not look like where I used to log in and the password XXXXX not work;


I dont think this is it


 


 


 

Expert:  Richard replied 3 years ago.
I did check Katie, and for barttelot.com

That is your provider.

But you may have further configured it?

Can you log in here?

www.gmail.com

Customer: replied 3 years ago.

No... i expect my bro in law ..now in deepest darkest Peru has configured somehow.... am emailing him but not holding my breath


can I approach provider to helpdo you think


Expert:  Richard replied 3 years ago.
When was the last time you accessed it?

And was it on this computer?
Customer: replied 3 years ago.

yes but it was on google chrome which is where I have bok mared it but google chrome wont load and I cant see book marks so am having to use safari


 

Expert:  Richard replied 3 years ago.
ok, open Google Chrome.

Press CTRL+H

This will show your history, then go through the list till you find the page and you can then note it.

Let me know the results please

Customer: replied 3 years ago.

Thats the problem I cant open google chrome !!! it just goes blank and goes non responding.


 


thats why I was trying to get there another way and then realised I did not know the url that I had book marked


 


 

Expert:  Richard replied 3 years ago.
Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please click on my link below.

http://download.teamviewer.com/download/TeamViewer.dmg

This will download a program to your computer.

Run this program by double clicking it.

You will then see a Code and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 3 years ago.

I cant seem to open the file ; I click on link and nothing happens; i can see that download but i f i try nand open i get message safari cant oipen it because no available application to open


 


 


Expert:  Richard replied 3 years ago.
Is this a windows computer or Mac?

Customer: replied 3 years ago.

windows

Expert:  Richard replied 3 years ago.
ok, use this program

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a Code and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 3 years ago.

147(NNN) NNN-NNNN it has not asked me for a number tho

Expert:  Richard replied 3 years ago.
connected
Richard and other Email Specialists are ready to help you
Expert:  Richard replied 3 years ago.
The address is

http://webmail.barttelot.com

Customer: replied 3 years ago.

You are marvellous ... thank you so much ..You have no idea how many hours my husband has spent fiddling and shouting at this Pc since saturday

Expert:  Richard replied 3 years ago.
haha, your most welcome Katie

If you ever need anything else, please let me know

Thank you