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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 38521
Experience:  Over 15 year experience in Email Systems and Programs
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I bought Office Products Home &Students 2010;

Resolved Question:

I bought Office Products Home &Students 2010; Order Date 29/11/2012 :Order Number CNC545937893 :Product Key xxxx. I paid £107 Every time I open Windows 2010 I have to waiy for it to install. However I have never been able to send an email using files or photos which using microsoft. When I type in Product Key and asked to continue nothing happens I have had no satisfaction with this product since date of purchase. Please can you help me to get to use this product My email address [email protected] and gmail I use for sending emails Thanking you Breege Madden M

Submitted: 3 years ago.
Category: Email
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

What is the error you get when you try to send an email within Outlook?

Thank you
Customer: replied 3 years ago.

When I try to send emails within outlook it does not happen Nothing gets


sent

Expert:  Richard replied 3 years ago.
ok, have you set up Outlook to be used with your email service Breege?

What email service are you using?

Customer: replied 3 years ago.

No I have not set up Outlook I use gmail and I am very happy with gmail

Expert:  Richard replied 3 years ago.
ok, this is the problem, you need to set it up so you can use it.

I can do this for you, it will be easier.

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a Code and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 3 years ago.

 


No I have not set up Outlook I use gmail and I am very happy with gmail


 


ID 152 136 084


Password XXXXX

Expert:  Richard replied 3 years ago.
You closed the program, you need to leave it open.

Open it again, give me the new Password XXXXX leave it open please.

Customer: replied 3 years ago.

1 5 2 1 3 6 0 8 4


1 3 3 1

Expert:  Richard replied 3 years ago.
It still says the program is closed on your computer.

Can you restart the computer and run it again please.

Customer: replied 3 years ago.

1 5 2 1 3 6 0 8 4


1 1 0 1


I have sent you these details three times


I have an icon for tinyural.com949e


When I get window for Id and password what do i do next

Expert:  Richard replied 3 years ago.
connected
Richard and other Email Specialists are ready to help you
Expert:  Richard replied 3 years ago.
You closed the program right after getting your answer.

Can you complete the rating here please by clicking one of the smiley faces below.

Thank you