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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 36526
Experience:  Over 15 year experience in Email Systems and Programs
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I have changed my password XXXXX it is not being accepted What

Customer Question

I have changed my password XXXXX it is not being accepted What do I do?
Submitted: 3 years ago.
Category: Email
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

can you tell me for which email service this is? eg: Hotmail, Yahoo?

Thank you
Customer: replied 3 years ago.

Yahoo for a mac desktop which is fine and an ipad which isn't working (email)

Expert:  Richard replied 3 years ago.
ok, have you updated the iPad with the new password Lesley?

Customer: replied 3 years ago.

Yes I have updated the ipad password

Expert:  Richard replied 3 years ago.
and the iPad complains the password is not correct?

Just need to clarify Lesley.

Customer: replied 3 years ago.

It simply sends me back to settings to check my details

Expert:  Richard replied 3 years ago.
ok, so it accepts the password then.

So what then happens when you try to send an email there.

Customer: replied 3 years ago.

nothing

Expert:  Richard replied 3 years ago.
ok, go to Settings, Mail.

Then press on the Yahoo Account and go to the bottom and press

Delete Account

Once done, hold the power and home button for about 10 seconds, until the Apple Logo appears, then release the buttons to let it restart.

Once it has, go to Settings, Mail and add the Yahoo account again.

Tell me if you can then send from it please.

Thank you
Customer: replied 3 years ago.

Followed your instructions and got nowhere. Now have no email at all

Expert:  Richard replied 3 years ago.
Can you define "Got Nowhere" ?

Be more specific please.

Which step did you get stuck on

Customer: replied 3 years ago.

Dear Richard


Sorry not to have been back to you sooner. I tried the suggestions sent in your latest reply, and lost the email altogether. Then I tried entering a new email name and account, and got that up and running but every time I go into it it requires the password and verification. I have now refound the old email ( ie [email protected]) but the same thing is happening with that that it requires p/w and verification every time and is a pain.


Lesley

Expert:  Richard replied 3 years ago.
This is on the iphone that it does this Lesley?

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