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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 35305
Experience:  Over 15 year experience in Email Systems and Programs
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today I am unable to access my hotmail account. I am asked

Resolved Question:

today I am unable to access my hotmail account. I am asked for a security code which I have obtained 5 times using a different email address, I am told that my password XXXXX been reset 5 times but every time I attempt to log in I am taken through the same loop again
Submitted: 3 years ago.
Category: Email
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you attempt to reset the password XXXXX the Recovery form instead please?

You can access the form via my link below

https://account.live.com/acsr?rollrs=04

Be as detailed and accurate on the questions as possible.

Let me know the results when completing the form please.

Thank you
Customer: replied 3 years ago.

No further forward!

Expert:  Richard replied 3 years ago.
What did the form say when you completed it Michael?
Customer: replied 3 years ago.


I completed and submitted the form, I am still unable to change my password XXXXX access outlook. I am still directed to get a service number and now I am told I have asked too many today come back tomorrow

Expert:  Richard replied 3 years ago.
yes, when you submitted the form Michael, it gives you a message.

What was this message?
Customer: replied 3 years ago.

I received a message from microsoft to say my account was verified and I simply needed to reset my password. Is this the info you wanted?

Expert:  Richard replied 3 years ago.
No, when you submitted the form, it gives a message.

Either, not enough information, Microsoft will reply back ect.

This is what I need to know please.

Customer: replied 3 years ago.

microsoft will reply back

Expert:  Richard replied 3 years ago.
ok, you need to wait for this Michael.

If they reply to use the form again, then it can be very difficult if not impossible to get the account back if you cannot verify with the form. I have spent many hours researching the options and have helped hundreds of hotmail users that are in your same position. 


The methods I am going to share with you are not made public by hotmail but they do in fact work. You will need to be patient though as it could take a couple days. Considering you are about to lose your accounts though, a few days is worth the wait. It is incredibly important that you very carefully follow my instructions so you complete the procedure correctly.


An option is to reach out to a hotmail representative on their forums, they have access to look deeper into the account and sometimes can help in these situations.

First you are going to need to create another email address with Hotmail. Please go to the following link to create that.
https://signup.live.com/signup.aspx

Once you create the new address do the following.

Please click http://windows.microsoft.com/en-US/hotmail/hotmail-support

Next choose "Your account has been temporarily blocked"

Tell them you have not been successful with the recovery form. 

Be sure that under "Enter the email address (Microsoft Account) affected by this issue:" 

You provide them the email address that is blocked and not the new one.

Under ‘Enter your contact email address:' give them the new account you just created.

In most cases they will respond in 24-72 hours, depending on how many requests they have waiting before yours.

A moderator will take a closer look at your account and work with you to try and help you get back in. 

As well as sending the message directly to the moderator it can sometimes be quicker to reach out to them in their public forums and they may message you or ask you to message them privately with more information.

Go to the following link and click ask a question on the upper right hand side of the page. A box will appear. In that box type what has happened. Remember to be very polite and give as much information as you can. Here is the link to the forums:

http://answers.microsoft.com/en-us/windowslive/forum/hotmail

Microsoft/Hotmail takes account security very serious which is why they make this so difficult and make you confirm all of that information. It is to prevent unauthorized access to your account.

I hope that this information helps you get into your account. I would kindly ask you to remember when you are asked to rate my service you are rating me personally. You are not rating hotmail or their procedures or your frustration with the situation which I know is difficult.

If you require any additional information at all, or have difficulties with my instructions, please do not hesitate to let me know.

Thank you
Customer: replied 3 years ago.

Thank you Richard. I am digesting your response. Can you tell me why this has happened. I had access last night

Expert:  Richard replied 3 years ago.
There are 3 possible reasons for this

1) Someone has been trying to hack your account and got in, changing all your information

2) Your using the wrong password

3) Corruption occurred on your account within the server.

It is not possible to pinpoint which, as Microsoft will never give out information, plus they have very limited support (this is a free service)

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard, Software Engineer
Category: Email
Satisfied Customers: 35305
Experience: Over 15 year experience in Email Systems and Programs
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