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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 37653
Experience:  Over 15 year experience in Email Systems and Programs
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Im getting locked into default message viz: aspx?=6485#!/.

Resolved Question:

I'm getting locked into default message viz: aspx?=6485#!/. How do I resolve, plse. Thanks
Submitted: 3 years ago.
Category: Email
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me exactly what you are doing when this occurs?

Thank you
Customer: replied 3 years ago.

Hi, as soon as I go into page it momentarily is complete before it blanks out and defaults.

Expert:  Richard replied 3 years ago.
Thanks Alan

Please do the following in Internet Explorer

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer and tell me if you still have this problem please Alan.

Customer: replied 3 years ago.

Thanks Richard I'm not on Internet explorer, I access through a dongle. Regards Alan

Expert:  Richard replied 3 years ago.
What Page and Dongle are you then referring to?

Web Page?

Customer: replied 3 years ago.

Thanks Richard, I hope this makes sense, I'm hosted on hotmail via my daughter who holds a microsoft account, I use 3g to access it. Should i get my daughter to try and sort It?. I appreciate your help. Regards Alan

Expert:  Richard replied 3 years ago.
It makes sense, but then you are using an Internet Browser,

So is this Internet Explorer?

If not, which browser Alan?
Customer: replied 3 years ago.

Thanks Richard It's definitely not Internet Explorer. I think it might be MSN but I'm not certain. Apologies for my ignorance+ thanks for your patience. Regards Alan.

Expert:  Richard replied 3 years ago.
It is either Internet Explorer, Google Chrome or Firefox Alan.

There is no MSN

Can you look closely on it please.

Customer: replied 3 years ago.

Thanks Richard Apologies I've just been informed it's Google Chrome. Sorry about that Alan

Expert:  Richard replied 3 years ago.
Its ok.

If you use Internet Explorer, it is installed so click start, Internet Explorer

Do you get the same problem?
Customer: replied 3 years ago.

Thanks Richard Internet explorer is not installed on my system. Thanks Alan

Expert:  Richard replied 3 years ago.
It is Alan, it is impossible for it not to be if you have windows.

Customer: replied 3 years ago.

Thanks Richard Apologies what I should have said is when the Internet Explorer page appears I cannot activate it. Thanks Alan

Expert:  Richard replied 3 years ago.
Cannot activate what Alan?

Customer: replied 3 years ago.

Thanks Richard What I'm saying is although the page appears when I click onto it there' s no response. Anyway I seem to have taken up a good deal of you time and while I appreciate your patience and understanding I don't think its fair to continue.I want to thank you for all you efforts which I found helpful and the whole process good value. Best wishes Alan

Expert:  Richard replied 3 years ago.
ok Alan, though it is no problem for me!

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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