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Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 38209
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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My bt e-mails are not working and i wonder if bt has suspended

Resolved Question:

My bt e-mails are not working and i wonder if bt has suspended for any reason.
The line is with Virgin but I purchase my e-mail address from bt monthly.
How do i resolve this issue as i need my e-mails.
Many thanks XXXXX
E-Mail [email protected]
Submitted: 3 years ago.
Category: Email
Expert:  Viet - Email Tech replied 3 years ago.

Viet - Email Tech :

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

Viet - Email Tech :

I'm sorry about the issue. Is there any error or message? Do you have windows xp, vista, or 7, or 8, or mac computer?

Viet - Email Tech :

Are you able to sign in your bt email at the BT website http://home.bt.com/ (click on Email near the upper right corner there)?

Customer:

windows 7 message comes up enter password XXXXX i do it makes no difference as the same message keeps popping up

Viet - Email Tech :

Can you reset your bt email password XXXXX the website below:

Viet - Email Tech :

wait, try this first:

Viet - Email Tech :

at the BT website http://home.bt.com/ (click on Email near the upper right corner there), then see if you can sign in your bt email

Viet - Email Tech :

How is it going?

Customer:

Have tried and even changed my password XXXXX into and tried to log E-Mail still not working

Viet - Email Tech :

sorry, what is your email program

Viet - Email Tech :

i.e., outlook, windows live mail ,etc.

Customer:

windows live

Viet - Email Tech :

Can you check your email settings:

Viet - Email Tech :

Or if you'd like to, I can connect remotely to your computer and fix

Customer:

please fix

Viet - Email Tech :

Please click on the website below, then join session, and allow the ScreenConnect program to run:
http://166.78.231.170:8040/?Session=9c46fe8b-6bfc-4fff-82a6-d7b1919d8299

Viet - Email Tech :

Can you please go to that website in Internet Explorer, the big 'e' program icon, not Firefox or Chrome, etc.?

Viet - Email Tech :

Or go to the shorter website below in Internet Explorer:
http://tinyurl.com/n3cfx25

Customer:

has come up no site found

Viet - Email Tech :

Are you using Internet Explorer, the big 'e' program icon, not Firefox or Chrome, etc.?

Viet - Email Tech :

Let's try another way: click on the website https://www.join.me , then download and install the join.me program; (if prompted, click on Share); then tell me the 9 digit numbers that it will show in the join.me program. (Do not close the Join.me program.)

Viet - Email Tech :

Are you still there?

Customer:

yes but having trouble with down load

Viet - Email Tech :

sorry, what happens when you download?

Customer:

not responding

Viet - Email Tech :

Let's try another download

Viet - Email Tech :

1. Download and install the TeamViewer program at the website below:
http://www.teamviewer.com/

Viet - Email Tech :

; keep default / basic / personal options during installation; then tell me the ID and password XXXXX will provide you; don't close the TeamViewer program.


 

Customer:

it says when i try to start meeting 9 digit code required but i cant find the code

Viet - Email Tech :

Did you install the join.me program yet?

Viet - Email Tech :

Let's download another program TeamViewer http://www.teamviewer.com/

Customer:

logged in what next

Viet - Email Tech :

After downloading and install the TeamViewer program, it shows the ID and password XXXXX the TeamViewer program, tell me the ID and password XXXXX

Customer: NNN-NN-NNNN/p>
Customer:

927nqg

Viet - Email Tech :

thanks

Viet - Email Tech :

I have resolved the issue via remote support. If you need anything else later, please let me know any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit / OK when it shows up. Thank you,

Viet - Email Tech and other Email Specialists are ready to help you