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Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Is there any error or message? Do you have windows xp, vista, or 7, or 8, or mac computer?
Are you able to sign in your bt email at the BT website http://home.bt.com/ (click on Email near the upper right corner there)?
windows 7 message comes up enter password XXXXX i do it makes no difference as the same message keeps popping up
Can you reset your bt email password XXXXX the website below:
wait, try this first:
at the BT website http://home.bt.com/ (click on Email near the upper right corner there), then see if you can sign in your bt email
How is it going?
Have tried and even changed my password XXXXX into and tried to log E-Mail still not working
sorry, what is your email program
i.e., outlook, windows live mail ,etc.
Can you check your email settings:
Or if you'd like to, I can connect remotely to your computer and fix
Please click on the website below, then join session, and allow the ScreenConnect program to run:http://18.104.22.168:8040/?Session=9c46fe8b-6bfc-4fff-82a6-d7b1919d8299
Can you please go to that website in Internet Explorer, the big 'e' program icon, not Firefox or Chrome, etc.?
Or go to the shorter website below in Internet Explorer:http://tinyurl.com/n3cfx25
has come up no site found
Are you using Internet Explorer, the big 'e' program icon, not Firefox or Chrome, etc.?
Let's try another way: click on the website https://www.join.me , then download and install the join.me program; (if prompted, click on Share); then tell me the 9 digit numbers that it will show in the join.me program. (Do not close the Join.me program.)
Are you still there?
yes but having trouble with down load
sorry, what happens when you download?
Let's try another download
1. Download and install the TeamViewer program at the website below:http://www.teamviewer.com/
; keep default / basic / personal options during installation; then tell me the ID and password XXXXX will provide you; don't close the TeamViewer program.
it says when i try to start meeting 9 digit code required but i cant find the code
Did you install the join.me program yet?
Let's download another program TeamViewer http://www.teamviewer.com/
logged in what next
After downloading and install the TeamViewer program, it shows the ID and password XXXXX the TeamViewer program, tell me the ID and password XXXXX
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit / OK when it shows up. Thank you,