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jhannell
jhannell, Computer Enthusiast
Category: Email
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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I am with gmail and since Friday, every time that I try to

Resolved Question:

I am with gmail and since Friday, every time that I try to go through to a website through an email google crashes
Submitted: 3 years ago.
Category: Email
Expert:  jhannell replied 3 years ago.

XXXXX XXXXXnell :

hello sir/madam
I would like to help you, please let me know when you are ready

Customer:

I am ready

XXXXX XXXXXnell :

hi, are you using the computer in question?

Customer:

Yes

XXXXX XXXXXnell :

google chrome crashes when you click on a link?

Customer:

Yes

XXXXX XXXXXnell :

are you in chrome now?

Customer:

No I have shut everything down just now - do you want me to log in?

XXXXX XXXXXnell :

can you click your start button

XXXXX XXXXXnell :

go to run

XXXXX XXXXXnell :

and type this:

XXXXX XXXXXnell :

%APPDATA%

XXXXX XXXXXnell :

and press enter.

XXXXX XXXXXnell :

it opened a folder?

Customer:

Yes

XXXXX XXXXXnell :

do you see the google folder?

Customer:

Yes I can

XXXXX XXXXXnell :

can you open it (double click)

XXXXX XXXXXnell :

now, do you see the chrome folder?

Customer:

There is only one folder - local search histoy

XXXXX XXXXXnell :

we can try remote assistance if you want and fix the problem together

Customer:

Yes please! I am a complete computer novice!

XXXXX XXXXXnell :

can you please click on the link below and run it. It will give you an ID and a password. Please tell me the ID and the password XXXXX I can connect to your desktop and fix the problem remotely. I will be here waiting for your next message.
http://tiny.cc/z5lvcx

Customer:

163 138 383

Customer:

ID 163 138 383 Password 2057

XXXXX XXXXXnell :

there was a problem with connection

XXXXX XXXXXnell :

are you still there?

Customer:

replying on my phone! the screen has frozen and I cannot get out of anything

XXXXX XXXXXnell :

yes, can you restart your computer

XXXXX XXXXXnell :

(from the power button)

XXXXX XXXXXnell :

hi again

Customer:

have restarted

XXXXX XXXXXnell :

can you please click on the link below and run it. It will give you an ID and a password. Please tell me the ID and the password XXXXX I can connect to your desktop and fix the problem remotely. I will be here waiting for your next message.
http://tiny.cc/z5lvcx

Customer:

ID 163 138 383 Password XXXXX

XXXXX XXXXXnell :

there is a connection problem, can you run it again

XXXXX XXXXXnell :

http://tiny.cc/z5lvcx

Customer:

163 138 383 6633

XXXXX XXXXXnell :

it is removing malware and spyware now (like toolbars)

XXXXX XXXXXnell :

hi again

Customer:

success you have fixed it - thank you so much

XXXXX XXXXXnell :

happy to hear that

XXXXX XXXXXnell :

you are welcome

XXXXX XXXXXnell :

I will be happy if you rate my service using one of the smiley icons.
I will be happy to help you if you may have problems in the future.
Have a nice day,
Best regards.

jhannell and 2 other Email Specialists are ready to help you