hello sir/madamI would like to help you, please let me know when you are ready
I am ready
hi, are you using the computer in question?
google chrome crashes when you click on a link?
are you in chrome now?
No I have shut everything down just now - do you want me to log in?
can you click your start button
go to run
and type this:
and press enter.
it opened a folder?
do you see the google folder?
Yes I can
can you open it (double click)
now, do you see the chrome folder?
There is only one folder - local search histoy
we can try remote assistance if you want and fix the problem together
Yes please! I am a complete computer novice!
can you please click on the link below and run it. It will give you an ID and a password. Please tell me the ID and the password XXXXX I can connect to your desktop and fix the problem remotely. I will be here waiting for your next message.http://tiny.cc/z5lvcx
163 138 383
ID 163 138 383 Password 2057
there was a problem with connection
are you still there?
replying on my phone! the screen has frozen and I cannot get out of anything
yes, can you restart your computer
(from the power button)
ID 163 138 383 Password XXXXX
there is a connection problem, can you run it again
163 138 383 6633
it is removing malware and spyware now (like toolbars)
success you have fixed it - thank you so much
happy to hear that
you are welcome
I will be happy if you rate my service using one of the smiley icons.I will be happy to help you if you may have problems in the future.Have a nice day,Best regards.