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James K.
James K., Consultant
Category: Email
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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I cannot see my e mails in my inbox. I have Microsoft office

Customer Question

I cannot see my e mails in my inbox. I have Microsoft office 2007. I can see all of the folders along the left side of the screen as normal. I have the word Inbox at the top of the screen as normal and the titles from, received and catagories. When I click on send/receive I can receive new E mails, but where are my old e mails?
Submitted: 3 years ago.
Category: Email
Expert:  James K. replied 3 years ago.
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 3 years ago.

Yes that's fine

Expert:  James K. replied 3 years ago.
http://166.78.231.170:8040/?Session=2b511eca-47cb-4f28-b3d4-82ffcb0775d0


Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues


Cheers James
Customer: replied 3 years ago.

IT DOESN'T SEEM TO BE WORKING

Expert:  James K. replied 3 years ago.
Ok

No problem Lets do it this way

go to

http://www.teamviewer.com/en/index.aspx


Click the green download button

Once downloaded and installed

then it will open

Then post your

User ID and Password here




Cheers James
Customer: replied 3 years ago.

I'm so sorry to be so slow, but where is my user ID and password?

Expert:  James K. replied 3 years ago.
Have you installed Teamviewer ?

http://www.teamviewer.com/en/index.aspx
Customer: replied 3 years ago.

It still says that it is being installed

Expert:  James K. replied 3 years ago.
Ok

when its installed it will open

On the left you will see User ID and Password

Post them here

Customer: replied 3 years ago.

I lost you. Can you tell me how to install again I did get the pass word etc but lost you

Expert:  James K. replied 3 years ago.
No problem Lets do it this way

go to

http://www.teamviewer.com/en/index.aspx


Click the green download button

Once downloaded and installed

then it will open

Then post your

User ID and Password here
Customer: replied 3 years ago.

172409078


7375

Expert:  James K. replied 3 years ago.
Connected
Expert:  James K. replied 3 years ago.
Come back when the Machine Restarts
Customer: replied 3 years ago.

what do I do now?


 

Expert:  James K. replied 3 years ago.
Did the restore Complete ok#?
Customer: replied 3 years ago.

No


 

Expert:  James K. replied 3 years ago.
What happened ?
Customer: replied 3 years ago.

It performed a restore but the e mails did not come back


 

Expert:  James K. replied 3 years ago.
ok

Thanks We need to Run scan pst

Please start Teamviewer again

Customer: replied 3 years ago.

password 9423

Expert:  James K. replied 3 years ago.
connected
Expert:  James K. replied 3 years ago.
Remote Support Cheers James

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