hello sir/madamI would like to help you, please let me know when you are ready
I am sitting at my laptop now, so any time soon would be good. There is the existing problem of my not being able to access my email account which might cause me a problem receiving any help on the internet.
Hi, what is the email you are having problems with?
I have an account with Yahoo, which has been OK for a long time, but for some reason is now giving access problems. back comes a message that my details are not recognised. Yahoo suggested I change my email address, a stupid soution, as I have used the adrian78910 @yahoo.co.uk for so long, and given it out to countless people.
So in short, you are not able to access your adrian78910 @ yahoo.co.uk address
do you remember your old password? or any other password XXXXX have used in the past?
correct, and for Yahoo to come back trying to get me to change that address, telling me to add numbers at the end of my name. That seems a stupid solution.
do you have a mobile phone number, ending with ..........92?
Yes, that's me.
I will send a code to your phone, can you please check it
you are welcome
were you able to get the code?
No, sorry I have not received it yet.
let's try again
you should receive it soon
I have what I think is an unusual situation. I can get email on my mobile phone, but yet aren't allowed to access emails on my laptop.
do you have a Hotmail email address?
No sorry, I don't have Hotmail
a code came to your phone as text? (sms)
Jerry, I have received a message on my mobile, but as an email asking me to change my password, which I have done.
were you able to change your password XXXXX?
now can you try to access your yahoo with your new password
Yes I have changed the password, but not checked yet that this has solved the problem, Jerry, I will go offline for a moment to check the password XXXXX If convenient please get back to me in around 30 mins to check. Thanks for your assisatance.
you should be able to access your yahoo now (with your new password)
ok, I will be here
when you come back please let me know. so we can continue