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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 36824
Experience:  Over 15 year experience in Email Systems and Programs
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Hi I need help I cannot access my e-mail account it [email protected]

Customer Question

Hi I need help I cannot access my e-mail account it [email protected] and the mail is saying that someone else is using my account. I do not have a code and do not know what to do.
Submitted: 3 years ago.
Category: Email
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

For privacy reasons we block email addresses here

Can you tell me please ONLY the part of your email address AFTER the @ please?

Thank you
Customer: replied 3 years ago.

live.co.uk

Expert:  Richard replied 3 years ago.
Thank you

Just to check at this moment, when you now try to sign in, what is the exact message you get?
Customer: replied 3 years ago.

someone else may be using the email it is asking for an old email address not the one it should be and it is asking for a security code?

Expert:  Richard replied 3 years ago.
ok, it means it has the incorrect email address assigned to it.

Can you please click on my link below

https://account.live.com/acsr?rollrs=04

This is the recovery form and will allow you to provide an email address that you can be contacted on.

You will be asked a series of questions, please be as detailed and accurate to these questions to stand the best chance of recovery.

Once the form is completed, it will either allow you to reset your password, or will provide a status update.

Let me know the results please

Thank you

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