Hello Denise! Thank you for your question. I will be assisting you today.I'm sorry about the issue. Is there any error or message?
Do you have windows xp, vista, or 7, or 8, or mac computer?
Do you go to the bt.com website http://home.bt.com/ to use email?
What's your internet browser program, such as Internet Explorer, Safari, Firefox, Chrome, etc.?Can we do a remote session, so we can chat, and I will be able to help you directly?Edit: It looks like you are away. When you are available, please reply at the box below to continue. Thank you,