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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 6592
Experience:  Computer Software Support Specialist for more than 10 years
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On 20th march I got an abusive e.mail, I did reply to it, then

Resolved Question:

On 20th march I got an abusive e.mail, I did reply to it, then blocked the sender, it was sitting there in my blocked file, but when I went to un block it to print it off as proof it has disappeared, I really need this email, can you help please?
Submitted: 3 years ago.
Category: Email
Expert:  James K. replied 3 years ago.
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 3 years ago.

Can you find this email for me James?

Expert:  James K. replied 3 years ago.
http://166.78.231.170:8040/?Session=7039d31a-ae4a-4069-9c0f-8b893c0a442e

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues


Cheers James
Customer: replied 3 years ago.

Where have you gone James K

Customer: replied 3 years ago.

Yes but I can not get onto the session , when I click on it says web not available. Or am I jumping things sorry im old.

Customer: replied 3 years ago.

Yes but I can not get onto the session , when I click on it says web not available. Or am I jumping things sorry im old.


 


the email was [email protected] on 20th march 2014


 

Customer: replied 3 years ago.
Relist: Answer quality.
It says you answer quickly and james k has deserted me and iv paid £28
Expert:  Jess M. replied 3 years ago.
Hi,

It appears that my fellow expert, James, is offline at this moment. Please allow me to help. Do you want me to remotely access your computer and help you with the email issue while you watch? Please let me know.

Jess
Customer: replied 3 years ago.

Yes please jess can you please help me

Expert:  Jess M. replied 3 years ago.
Thank you for writing back. If you would allow me to remotely access your computer to help you directly, we need to use a remote tool.

Please go to this link:
http://www.teamviewer.com/en/index.aspx

In that page, click on the green Download button and save the file to your computer. Then after downloading, run it to install. I already have that tool. When the tool is installed and opened, please give me the 9-digit ID and the 4 digit password XXXXX that I can connect to your computer.

Keep me posted.
Jess
Customer: replied 3 years ago.

What or where do I get the 9 digit id and 4 digit pass word??

Expert:  Jess M. replied 3 years ago.
Please go to the link I gave you and then download the tool. Then run or install it. There you shall get the digits. I need those digits to connect to your computer.

Jess
Customer: replied 3 years ago.

Jess im having problem and im on a samsung tablet, I recieved email on my old acer lap top so im booting that up can you stay with me im old and not sure on certain things, and I so need this email, thanks

Expert:  Jess M. replied 3 years ago.
Yes, please use a laptop to run TeamViewer so that I can connect to your laptop.

Jess
Customer: replied 3 years ago.

hi i think iv done and have 9 digit no, and 4 digit password XXXXX you want like this sorry please bear with me

Expert:  Jess M. replied 3 years ago.
Yes, please post those digits when you reply so that I can connect to your computer.

Jess
Customer: replied 3 years ago.

201 228 351


 


3250

Expert:  Jess M. replied 3 years ago.
Thank you, XXXXX XXXXX
Customer: replied 3 years ago.

ok

Expert:  Jess M. replied 3 years ago.
Thanks....
Expert:  Jess M. replied 3 years ago.
Thank you very much for your patience. Please submit the form that I gave you will all relevant details and if the said or specific email is recoverable, Gmail will recover it for you.

I hope that helped.

Please remember to rate my service positively (3-5 stars/faces) if this helped. Tips are always highly appreciated! Cool

If you need further assistance, please do not rate me negatively. Instead, please reply to me so that I can help you further.

Thank you!

Best regards,
Jess
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 6592
Experience: Computer Software Support Specialist for more than 10 years
Jess M. and 2 other Email Specialists are ready to help you
Expert:  Jess M. replied 3 years ago.
Hi,


I'm just following up with you to see how everything is going. Did my answer help? If you need further assistance with this, please don't hesitate to let me know, I am here to help.


Best regards,
Jess
Customer: replied 3 years ago.

Hi Jess I got it I got the email , whoop whoop. Thank you so much for your help, I did send a thank you ha but dont know where that went?


Anyway truley wonderful man very efficient and would rate you 100 (onehundred) out of 10 (ten) :-))))))


Tell your boss you should have a bonus with paid holiday!!!!


Thank you again.


L

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