Hello, it will be my pleasure to assist you today. I'm a certified technician with years of experience resolving problems for people.
What is the name of your email service?
Thanks. Could we start a temporary and secure remote screen share session so I can diagnose what is causing this problem on your computer?
yes if you explain how to do this
I am reading this message on a different computer but they could be together.
the email I need to sought out is [email protected]
Okay, on the computer with the broken email login page, please go to www.FastSupport.com
Let me know when you have that webpage up.
I have fast support.com upon screen do I choose install.com?
No, you'll want to type it in as one word with no space between fast and support.
I had done that and I have a list of possible sites to choose
oops found now have screen saying establish support connection
Yes, please click on Establish Support Connection
You should then see a page asking for your name and support key.
Do you see it?