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HunterOwens
HunterOwens, Computer Repairer
Category: Email
Satisfied Customers: 1443
Experience:  A Microsoft Certified Technology Specialist here to help you resolve your email problem immediately!
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e-mail login page not opening am getting header and first

Customer Question

e-mail login page not opening
am getting header and first part is highlighted in green
Submitted: 3 years ago.
Category: Email
Expert:  HunterOwens replied 3 years ago.

HunterOwens :

Hello, it will be my pleasure to assist you today. I'm a certified technician with years of experience resolving problems for people.

HunterOwens :

What is the name of your email service?

JACUSTOMER-0556zwp5- :

btinternet

HunterOwens :

Thanks. Could we start a temporary and secure remote screen share session so I can diagnose what is causing this problem on your computer?

JACUSTOMER-0556zwp5- :

yes if you explain how to do this

JACUSTOMER-0556zwp5- :

I am reading this message on a different computer but they could be together.

JACUSTOMER-0556zwp5- :

the email I need to sought out is [email protected]

HunterOwens :

Okay, on the computer with the broken email login page, please go to www.FastSupport.com

HunterOwens :

Let me know when you have that webpage up.

JACUSTOMER-0556zwp5- :

I have fast support.com upon screen do I choose install.com?

HunterOwens :

No, you'll want to type it in as one word with no space between fast and support.

JACUSTOMER-0556zwp5- :

I had done that and I have a list of possible sites to choose

JACUSTOMER-0556zwp5- :

oops found now have screen saying establish support connection

HunterOwens :

Yes, please click on Establish Support Connection

HunterOwens :

You should then see a page asking for your name and support key.

HunterOwens :

Do you see it?