How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 16050
Experience:  Expert for over 10 years
50836188
Type Your Email Question Here...
Josh is online now

I have forgotten my password XXXXX my Hotmail account. How do

Customer Question

I have forgotten my password XXXXX my Hotmail account. How do I find it or reset it?
Submitted: 2 years ago.
Category: Email
Expert:  Chris R. replied 2 years ago.

Hello my name isXXXXX and I would be happy to try and help you with this.

You said you forgot your password XXXXX your Hotmail account? Hotmail no longer exists and has been replaced by the www.Outlook.com website. Is this the site you are using to try and sign into your email?

Expert:  Chris R. replied 2 years ago.
Helen,

No I am not saying it is registred to someone else. Have you been to this page?

https://account.live.com/ResetPassword.aspx
Customer: replied 2 years ago.

That page is Microsoft asking me for my ntl email address and a Microsoft security code which I do not have

Expert:  Chris R. replied 2 years ago.
You should be presented with this when you go to that page.

Why are you having trouble signing in?
I forgot my password
I know my password, but can't sign in
I think someone else is using my Microsoft account
Customer: replied 2 years ago.

yes but it leads me to a question I cannot answer wanting a 7 number code I do not have

Expert:  Chris R. replied 2 years ago.

Ok, have you gone through the more lengthier recovery process?

https://account.live.com/acsr

Customer: replied 2 years ago.

I have submitted my required information to Microsoft and await their reply on your advice

Expert:  Chris R. replied 2 years ago.
Excellent. Microsoft says that you should receive a response within 24 hours, but I wouldn't be surprised if it sometimes take a little longer. If they are able to verify your information they will send the code you need to unlock your account and get back in.
Customer: replied 2 years ago.

are we leaving this question open until I get back into my account?

Expert:  Chris R. replied 2 years ago.
If that is what you would like to do that is fine.
Customer: replied 2 years ago.

thank you,.. please allow me to get back to you for no added charge

Expert:  Chris R. replied 2 years ago.
No additional charges are added with sessions. You can come back later to continue. Have a great day.
Customer: replied 2 years ago.

I've been waiting 4 days now for Microsoft to reply to my enquiry. about my email recovery with no response !

Customer: replied 2 years ago.
Relist: Incomplete answer.
I am waiting for Microsoft to restart my email account. I gave them all the required details on 11th April but have heard nothing so far
Customer: replied 2 years ago.
Relist: Incomplete answer.
I am waiting for Microsoft to restart my email account. I gave them all the required details on 11th April but have heard nothing so far
Expert:  Josh replied 2 years ago.
Hi! My name is Josh and I will be assisting you. Let's get started!

I am going to give you steps to a private forum that is checked by Outlook/Hotmail moderators that can assist you in real time.

First you are going to need to create another email address with Hotmail. Please go to the following link to create that.
https://signup.live.com/signup.aspx

Once you create the new address do the following.

Please click http://windows.microsoft.com/en-US/hotmail/hotmail-support

Next choose "Your account has been temporarily blocked"

Tell them you have not been successful with the recovery form.

Be sure that under "Enter the email address (Microsoft Account) affected by this issue:"

You provide them the email address that is blocked and not the new one.

Under ‘Enter your contact email address:' give them the new account you just created.

In most cases they will respond in 24-72 hours, depending on how many requests they have waiting before yours.

A moderator can take a closer look at your account and work with you to try and help you get back in.

As well as sending the message directly to the moderator it can sometimes be quicker to reach out to them in their public forums and they may message you or ask you to message them privately with more information.

Go to the following link and click Participate and then click Ask a question on the menu at the top. A box will appear. In that box type what has happened. Remember to be very polite and give as much information as you can.

Here is the link to the forums: http://answers.microsoft.com/en-us/outlook_com/



What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Frederick S

    Frederick S

    Computer Specialist

    Satisfied Customers:

    699
    Computer technician; founder of a home PC repair company.
< Last | Next >
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S's Avatar

    Frederick S

    Computer Specialist

    Satisfied Customers:

    699
    Computer technician; founder of a home PC repair company.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    569
    Certified Email Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    355
    Computer Software Support Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/jnayes/2010-12-23_132454_japicbetter.jpg jnayes's Avatar

    jnayes

    Computer Support

    Satisfied Customers:

    138
    Network Administrator
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Computer Support Specialist

    Satisfied Customers:

    117
    IT Specialist and Systems Administrator
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    107
    Proficient in e-mail, Outlook (all versions), Thunderbird and Exchange 2003/2007/2010
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Email Technician

    Satisfied Customers:

    92
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
 
 
 

Related Email Questions