Hello my name isXXXXX and I would be happy to try and help you with this. You said you forgot your password XXXXX your Hotmail account? Hotmail no longer exists and has been replaced by the www.Outlook.com website. Is this the site you are using to try and sign into your email?
I suppose it must be. I didn't know. But my address is [email protected] You are telling me this is registered already to someone else
That page is Microsoft asking me for my ntl email address and a Microsoft security code which I do not have
yes but it leads me to a question I cannot answer wanting a 7 number code I do not have
Ok, have you gone through the more lengthier recovery process? https://account.live.com/acsr
I have submitted my required information to Microsoft and await their reply on your advice
are we leaving this question open until I get back into my account?
thank you,.. please allow me to get back to you for no added charge
I've been waiting 4 days now for Microsoft to reply to my enquiry. about my email recovery with no response !