Hello! Thank you for your question. I am a licensed computer / tablet professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Are you using a Mac computer, or iPad tablet, etc.? What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.? Do you remember your exact email password? If not, have you tried to reset your email password?
Please type at the box below, then click on the Reply button at the bottom in order to chat with me. Thank you,
So you have a hotmail email address right?
If you go to the website http://www.hotmail.com/, are you able to sign in and use your hotmail email there?
Please try it now.
open a new tab, then go to the hotmail.com website and sign in
Tap & hold on this website http://www.hotmail.com/, then tap on Open in a new tab
that's okay. Can you please reset your hotmail password XXXXX the website:https://account.live.com/ResetPassword.aspx
By the way, your microsoft account is your hotmail email address
yes, select forgot password XXXXX
Does it show your alternate email address or phone number, etc.?
Is there any dropdown list? Does it show your alternate email address or phone number, etc.? Does it let you enter your phone number if you select the call or text (if you have a mobile phone) option?
Does it show your last two digits phone number or does it show part of your alternate email address if you recognize it?
if you do not recognize that alternate email address, then don't select the email option. Does it show your last two digits of the phone number? Do you recognize that phone number?
great, select the call option, and continue
that's okay, yes, include last two it shows
just enter the last 4 digits of your phone number
You're welcome. Great. If you need anything else later, please let me know any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit / OK when it shows up. Thank you for your patience,