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Ask Viet - Email Tech Your Own Question
Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 38161
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Cant get access to my email says username or password XXXXX

Customer Question

Can't get access to my email says username or password XXXXX so how can I get access to my email without creating new account
Submitted: 3 years ago.
Category: Email
Expert:  Viet - Email Tech replied 3 years ago.

Viet - Email Tech :

Hello! Thank you for your question. I am a licensed computer / tablet professional with over ten years of experience, and I will be assisting you today.

Viet - Email Tech :

I'm sorry about the issue. Are you using a Mac computer, or iPad tablet, etc.? What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.? Do you remember your exact email password? If not, have you tried to reset your email password?

Viet - Email Tech :

Please type at the box below, then click on the Reply button at the bottom in order to chat with me. Thank you,

Customer: I'm using an iPad, Hotmail or live is that the same and yes I remember my exact password. Problem started on my phone it said server has change your password XXXXX spoke to my phone provider and after re booting my phone etc still haven't got access and they say I need to reset my password XXXXX I'm not sure how to do this without losing my address as I need this for work.
Viet - Email Tech :

So you have a hotmail email address right?

Customer: Yes
Viet - Email Tech :

If you go to the website http://www.hotmail.com/, are you able to sign in and use your hotmail email there?

Customer: Haven't tried that because I never sign out so never have to sign in
Viet - Email Tech :

Please try it now.

Viet - Email Tech :

open a new tab, then go to the hotmail.com website and sign in

Customer: How do I open a new tab
Viet - Email Tech :

Tap & hold on this website http://www.hotmail.com/, then tap on Open in a new tab

Customer: Yeah sorry I've tried that it says wrong username or password
Viet - Email Tech :

that's okay. Can you please reset your hotmail password XXXXX the website:
https://account.live.com/ResetPassword.aspx

Viet - Email Tech :

By the way, your microsoft account is your hotmail email address

Customer: It giving me three options do I say I've forgot my password?
Viet - Email Tech :

yes, select forgot password XXXXX

Customer: It says we need to verify your identity how would you like to get your security code? Email, text or call
Viet - Email Tech :

Does it show your alternate email address or phone number, etc.?

Customer: You have to tick a box
Viet - Email Tech :

Is there any dropdown list? Does it show your alternate email address or phone number, etc.? Does it let you enter your phone number if you select the call or text (if you have a mobile phone) option?

Customer: Yes when you tick it says enter the last four digits of your phone or enter your email address
Viet - Email Tech :

Does it show your last two digits phone number or does it show part of your alternate email address if you recognize it?

Customer: It says el then****** not sure what this is
Viet - Email Tech :

if you do not recognize that alternate email address, then don't select the email option. Does it show your last two digits of the phone number? Do you recognize that phone number?

Customer: Yeah the phone is my landline last 2 digits
Viet - Email Tech :

great, select the call option, and continue

Customer: It says enter last four digits including 73 so that's just four digits in total? I no I'm thick
Viet - Email Tech :

that's okay, yes, include last two it shows

Viet - Email Tech :

just enter the last 4 digits of your phone number

Customer: That's me done it thanks so much x
Viet - Email Tech :

You're welcome. Great. If you need anything else later, please let me know any time. Also, can you please take a moment to rate my service by clicking on a face icon / service option below, then click on Submit / OK when it shows up. Thank you for your patience,

Viet - Email Tech and other Email Specialists are ready to help you
Expert:  Viet - Email Tech replied 3 years ago.
Hi Fiona,

I also recommend to check your security information at the website below:

https://account.live.com/

If you need anything else, please come back any time. Thank you,

http://www.justanswer.co.uk/computer/expert-itstuff/