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James K.
James K., Consultant
Category: Email
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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Problems with sending emails from Mac Mail

This answer was rated:

Problems with sending emails from Mac Mail
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 3 years ago.

Yes please remote my Mac

http://166.78.231.170:8040/?Session=0789559e-4ff3-4a41-bcf5-f420004ece17

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues


Cheers James
Customer: replied 3 years ago.

Link does not seem to work. Tried another one

No problem

Ok

No problem Lets do it this way

go to

http://www.teamviewer.com/en/index.aspx

Click the green download button

Once downloaded and installed

then it will open

Then post your

User ID and Password XXXXX

Cheers James
Customer: replied 3 years ago.

I have downloaded but it hasn't opened to give User ID and Password.


 


Help!

Thanks

we need to do this to Connect

There is One Last thing we can try

Go to

Http://join.me

Click the orange Start Metting

Once you have the file

post the metting numbers here and i will connect



Customer: replied 3 years ago.

Shall I do as you suggest above or will you use the UserID and Password XXXXX have now sent you?

you havent sent me any
Customer: replied 3 years ago.

Sorry, something went wrong. Here is the info from TeamViewer:


 


User ID: 218 860 952


 


Password: 5830

Connected
Customer: replied 3 years ago.

I wanted to tell you that the port number everyone recommends on the different help sites is 110

Thanks

the connection Dropped ,

110 is an inccoming port

Customer: replied 3 years ago.

Sorry, please carry on - its not working yet.

Customer: replied 3 years ago.

Did you get this message "Sorry, please carry on - its not working yet."?

 

I'm not sure what's happening

Customer: replied 3 years ago.

Hello please email me I don't understand what is happening.

Hello

I did not get your Messages can you resent the teamviewer details please
Customer: replied 3 years ago.

Hello again James. The remote link dropped and you asked me if I wanted to carry on.


 


I replied that I definitely want to carry on. Please let me know about next steps. Thanks.

Customer: replied 3 years ago.

Here are the Teamviewer details


 


User ID: 218 860 952


 


Password: 5830



Cant connect say teamviewer is not running
Customer: replied 3 years ago.

So what now?

click on Teamviewer to open it
Customer: replied 3 years ago.

TeamViewer ID is the same as before: 218 860 952


 


password XXXXX XXXXX 2872


 


OK?

Remote Fix Cheers James

James K. and 4 other Email Specialists are ready to help you