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James K.
James K., Consultant
Category: Email
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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Problems with sending emails from Mac Mail

Resolved Question:

Problems with sending emails from Mac Mail
Submitted: 3 years ago.
Category: Email
Expert:  James K. replied 3 years ago.
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 3 years ago.

Yes please remote my Mac

Expert:  James K. replied 3 years ago.
http://166.78.231.170:8040/?Session=0789559e-4ff3-4a41-bcf5-f420004ece17

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues


Cheers James
Customer: replied 3 years ago.

Link does not seem to work. Tried another one

Expert:  James K. replied 3 years ago.
No problem

Ok

No problem Lets do it this way

go to

http://www.teamviewer.com/en/index.aspx

Click the green download button

Once downloaded and installed

then it will open

Then post your

User ID and Password XXXXX

Cheers James
Customer: replied 3 years ago.

I have downloaded but it hasn't opened to give User ID and Password.


 


Help!

Expert:  James K. replied 3 years ago.
Thanks

we need to do this to Connect

There is One Last thing we can try

Go to

Http://join.me

Click the orange Start Metting

Once you have the file

post the metting numbers here and i will connect



Customer: replied 3 years ago.

Shall I do as you suggest above or will you use the UserID and Password XXXXX have now sent you?

Expert:  James K. replied 3 years ago.
you havent sent me any
Customer: replied 3 years ago.

Sorry, something went wrong. Here is the info from TeamViewer:


 


User ID: 218 860 952


 


Password: 5830

Expert:  James K. replied 3 years ago.
Connected
Customer: replied 3 years ago.

I wanted to tell you that the port number everyone recommends on the different help sites is 110

Expert:  James K. replied 3 years ago.
Thanks

the connection Dropped ,

110 is an inccoming port

Customer: replied 3 years ago.

Sorry, please carry on - its not working yet.

Customer: replied 3 years ago.

Did you get this message "Sorry, please carry on - its not working yet."?

 

I'm not sure what's happening

Customer: replied 3 years ago.

Hello please email me I don't understand what is happening.

Expert:  James K. replied 3 years ago.
Hello

I did not get your Messages can you resent the teamviewer details please
Customer: replied 3 years ago.

Hello again James. The remote link dropped and you asked me if I wanted to carry on.


 


I replied that I definitely want to carry on. Please let me know about next steps. Thanks.

Customer: replied 3 years ago.

Here are the Teamviewer details


 


User ID: 218 860 952


 


Password: 5830

Expert:  James K. replied 3 years ago.


Cant connect say teamviewer is not running
Customer: replied 3 years ago.

So what now?

Expert:  James K. replied 3 years ago.
click on Teamviewer to open it
Customer: replied 3 years ago.

TeamViewer ID is the same as before: 218 860 952


 


password XXXXX XXXXX 2872


 


OK?

Expert:  James K. replied 3 years ago.
Remote Fix Cheers James

James K., Consultant
Category: Email
Satisfied Customers: 6598
Experience: Technical Director of IT Company
James K. and 3 other Email Specialists are ready to help you

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