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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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from yesterday I have been unable to send emails

Customer Question

from yesterday I have been unable to send emails
Submitted: 3 years ago.
Category: Email
Expert:  Viet - Email Tech replied 3 years ago.

Hello Fred! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Are you still able to receive emails? What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.? Is there any error or message? Do you have windows xp, vista, or 7, or 8, or mac computer?

Can you please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=34e8d18f-36a2-4f28-9fb4-b231a2f4631f

Thank you,

Customer: replied 3 years ago.

I have been receiving emails yesterday and this morning. The Outbox showing 2 waiting emails shows a mesage 'we are not able to send your emails at the moment. contact your supplier.' You are the only contact i can make

Expert:  Viet - Email Tech replied 3 years ago.

Thank you. Do you have windows xp, vista, or 7, or 8, or mac computer?

 

Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=34e8d18f-36a2-4f28-9fb4-b231a2f4631f

If it does not connect / join, can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?

Or go to the shorter website below in Internet Explorer:

http://tinyurl.com/mjyl9so

Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:

, then join session, and allow the Elsinore / ScreenConnect program to download / open / run, and try any other option it gives you as needed. Thank you,

 

If it still does not join / connect, please click on the website below:

https://www.join.me

, then click on "start meeting" at that website
, then download and run the file join.me when it prompts or shows
, (if prompted, click on Share)
, then tell me the 9 digit numbers that it will show in the join.me program.
, (Do not close the Join.me program.)

 

Edit: It looks like you are away. When you are available, please reply at the box below to continue. Thank you,