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KamilAnwar1
KamilAnwar1, Exchange & Email Consultant
Category: Email
Satisfied Customers: 5102
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I have an email in my outbox of my windows mail that I cant

Resolved Question:

I have an email in my outbox of my windows mail that I can't do anything with. It won't let me delete it, move it to another folder or send any other emails. Can you help
Submitted: 3 years ago.
Category: Email
Expert:  KamilAnwar1 replied 3 years ago.
Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.

May i remotely connect to your computer to troubleshoot the outlook issue?

Thanks
Customer: replied 3 years ago.

Hello, I tried replying from the computer that has the emails, but I'm not sure if you received it?

Expert:  KamilAnwar1 replied 3 years ago.
Jayne

No, you have to reply here on this page directly.

Can i remotely connect to your computer to take a look and fix the issue?

Thanks
Customer: replied 3 years ago.

Yes, but its not on this computer I have an issue with. I have the same reply from you on both computers. I tried replying directly from the other computer but nothing happened

Expert:  KamilAnwar1 replied 3 years ago.
On the computer where you have the issue, can you go to this website:

www.join.me

Click Start Meeting

A program will be downloaded.

Click on the downloaded file join.me.exe and run it.

You will see a 9 digit number on top of your screen. Please tell me what that is.

Thanks
Customer: replied 3 years ago.

Did you get the number?


 

Expert:  KamilAnwar1 replied 3 years ago.
You have to type the number in your next message, and then send it.
Customer: replied 3 years ago.
Here it is again 518-923-836
Expert:  KamilAnwar1 replied 3 years ago.
I have resolved the issue via remote support.

Thanks
KamilAnwar1 and other Email Specialists are ready to help you

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