Hello Jan! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Are you able to receive your emails at the website http://hotmail.com/? Is there any error or message? Do you have windows xp, vista, or 7, or 8, or mac computer?Can you please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:http://126.96.36.199:8040/?Session=c0632d19-f289-42c9-bb0f-b09559dcb848Thank you,
Have clicked as requested but blank screen only. How long does it need before we get information or help from you as we have just paid £28?
I'm sorry. You are using a windows or mac computer right? Let's try another way:
Can you please click on the website below:http://www.teamviewer.com/, then download and install the TeamViewer program there; keep default / basic / personal options during installation, then tell me the ID and password XXXXX will provide you, don't close the TeamViewer program.
Please reply at the box below. Thank you,
Clicked as instructed but blank screen again. Waited for five minutes but still nothing at all. What now?
I'm sorry, that is strange, so your computer cannot go to the website Teamviewer.com?Are you using a windows or mac computer?Are you able to sign in your hotmail email at the website http://hotmail.com/?Thank you
Yes we are using Windows 8 on a new Dell computer. We can access Hotmail.com . What next?
Yes we can view our messages on the Hotmail.com website and the email program we use on windows8 is Outlook. We will attempt to go to join me as you suggest.
Tried that but blank screen still. What next?
Model is Dell Inspiron 3847. The outlook is version 2013 as it is a new computer. There is no error message when using and receiving email messages in Outlook
Incoming (IMAP) Server
Server address: imap-mail.outlook.com
Encrypted Connection: SSL
Outgoing (SMTP) Server
Server address: smtp-mail.outlook.com
Port: 25 (or 587 if 25 is blocked)
Encrypted Connection: TLS
Incoming (POP3) Server
Server address: pop-mail.outlook.com
we have to close for now.back later today thank you.
You're welcome. No problem, please take your time. In the mean time, you can use the hotmail.com website for email temporarily.If the above suggestion does not work, then in Outlook, go to File >Account Settings>Account Settings, then select your hotmail account, then select the Remove option and remove it for now.
, then click on the New... option (or go to File -> Add account option), then enter your name, hotmail email address and email password, then click on Next / Finish, then your email should work fine in Outlook.; if needed, restart the computer, and check.
http://office.microsoft.com/en-us/outlook-help/add-an-outlook-com-or-other-exchange-activesync-mail-account-HA104025313.aspxPlease click on the Reply to Expert tab below, and reply back to me, so I can help further if there is still any issue. (I'm not sure when you will be back, so I'm going offline for now also; you can reply back to me any time, but do not wait for me; I'll email you as soon as possible whenever I'm back at my computer.) Thank you,