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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I have had my e-mail broken into and it is sending messages

Customer Question

I have had my e-mail broken into and it is sending messages to all my contacts
what is the best way of curing it
Submitted: 3 years ago.
Category: Email
Expert:  Viet - Email Tech replied 3 years ago.

Hello Doug! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Can you please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run, then we can chat, and I will be able to help you directly:

http://166.78.231.170:8040/?Session=3b35b9ee-aced-4afa-8199-ffe2a80fff05

If it does not connect / join, can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?

Or go to the shorter website below in Internet Explorer:

http://goo.gl/5YZzVD

Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:

graphic

, then join session, and allow the Elsinore / ScreenConnect program to download / open / run, and try any other option it gives you as needed. Thank you,

 

If it still does not join / connect, please click on the website below:

https://www.join.me

, then click on "start meeting" at that website
, then download and run the file join.me when it prompts or shows
, (if prompted, click on Share)
, then tell me the 9 digit numbers that it will show in the join.me program.
, (Do not close the Join.me program.)

 

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

I have not agreed to the £28 a month, if I get an answer to my problem then :I will agree to one payment of £28

Expert:  Viet - Email Tech replied 3 years ago.
Don't worry, this is a one-time support session per your request (monthly support subscription is only optional.)

If it does not connect / join, can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?

http://166.78.231.170:8040/?Session=3b35b9ee-aced-4afa-8199-ffe2a80fff05

Or go to the shorter website below in Internet Explorer:

http://goo.gl/5YZzVD

Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:
graphic
, then join session, and allow the Elsinore / ScreenConnect program to download / open / run, and try any other option it gives you as needed. Thank you,

 

If it still does not join / connect, please click on the website below:

https://www.join.me

, then click on "start meeting" at that website
, then download and run the file join.me when it prompts or shows
, (if prompted, click on Share)
, then tell me the 9 digit numbers that it will show in the join.me program.
, (Do not close the Join.me program.)

 

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

Due to all the complications I want to cancel the connection and ,if you have taken any money from me, I would like it refunded immediately

Expert:  Viet - Email Tech replied 3 years ago.
I'm sorry, don't worry, we guarantee our service. Would you like me to provide simple step by step for fixing this issue?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Thank you
Customer: replied 3 years ago.

AOL

Expert:  Viet - Email Tech replied 3 years ago.
Can you please click on the website below and see if you are able to reset your aol email password XXXXX?

https://account.login.aol.com/_cqr/opr/opr.psp

Please let me know. Thank you
Customer: replied 3 years ago.

This has been totally confusing, the only thing that has been quick was the speed you took £28 from my account, I never agreed to any payment system and as a result I expect the payment to be returned as quick as it was taken

Expert:  Viet - Email Tech replied 3 years ago.

I'm sorry, I've been waiting for you for about an hour. When you came here asking for support, you've agreed to put in a deposit, and like I said previously, we guarantee our service; we'll make sure you are satisfied, so you do not need to worry about anything. Your deposit is always refundable if the issue is not resolved or if you are not satisfied.

Did you try my last suggestion yet? Are you stuck at any step? What happens when you click on the website I've provided previously?

https://account.login.aol.com/_cqr/opr/opr.psp

I will continue to help fixing your email issue. Don't worry, we guarantee our service. Thank you

Customer: replied 3 years ago.

I do not want to proceed, and expect my money back as soon as poss.

Expert:  Viet - Email Tech replied 3 years ago.
No problem. We're canceling this per your request. I'm sorry about this time; I've tried to help you, but it seems there is issue at your end. If you need any other computer help in the future, please let me know any time; we guarantee our service. Thank you