Sorry to be such an 18th century person. I have tried the forget password XXXXX before; but did as you advised; and came up with nothing useful. It comes up with an address with a lot of stars I cannot read and stuff about"Bing"???? I have no idea what to do.
Thank you Cory. Fingers crossed! They have said they will respond to my office email.
Many thanks for your help - we are not out of the woods yet; but there seems to be a bit of daylight! I had to fill in their bloody form 4 times!! Not your fault.