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Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 14712
Experience:  10+ years of work experience.
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I am a complete IT novice so please reply in regular non jargon

Resolved Question:

I am a complete IT novice so please reply in regular non jargon English!! I have taken some pics using a digital camera and wish to attach them to an email but they are too big. How do I compress them so they are still accessible by the recipient?
Submitted: 2 years ago.
Category: Email
Expert:  Jason Jones replied 2 years ago.


Hello and thank you for your question today. My name is Jason. I look forward to helping you today.



Who is your e-mail provider (Yahoo, Gmail, AOL, etc)?
-- When you type the full address on this site, it is blocked.
-- What comes after the @ sign?

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?




Customer: replied 2 years ago.

email provider Windows Mail. I don't understand the second part of your question except to say that when I send emails without pictures they go off ok

Expert:  Jason Jones replied 2 years ago.


Thank you for the update.

No extra charge:
May I please, start a remote screen sharing session with you so that I can better help you resolve this problem?

Customer: replied 2 years ago.

no, I'm sorry I can't do that!

Expert:  Jason Jones replied 2 years ago.


No worries.

I have remoted in a few hundred thousand times with no problems.

What are the outgoing mail server settings that you have setup?
Customer: replied 2 years ago.

I told you I'm a novice. What do you mean?

Expert:  Jason Jones replied 2 years ago.


That is why I offered the remote session to you as a favor and at no extra charge.

The culprit in this case can be one of several.

It sounds like the pictures are just to big.

If you wish, you can just send a couple at a time.

How large is each photo?

Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 14712
Experience: 10+ years of work experience.
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