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John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5019
Experience:  I have been in the IT industry for the past 10 years.
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I am unable to compose an email this for some time, my only

Resolved Question:

I am unable to compose an email this for some time, my only contact is by using the reply on existing incoming e-mails , can you help ? I am not a skilled computer buff trevor XXX XXXXX england

Submitted: 2 years ago.
Category: Email
Expert:  John replied 2 years ago.

John :

Hello my name isXXXXX will be assisting you today. I am sorry to hear that you are having trouble with your Email. I will try my best to help you.

John :

Sir how do you open this email usually, is it using any email client like Microsoft Outlook, windows live mail etc Or using web browsers like Internet explorer, Mozilla, Google Chrome etc ?

John :



Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8 or any other

JACUSTOMER-1d5vuqqz- :

internet expilorer into google, windows ep

John :

Thank you for the details sir,


Can i remote access to your PC and check the issue you are facing also you can see what all i am doing in your PC. Let me know so that I can give you the link to do that

JACUSTOMER-1d5vuqqz- :

need to leave computer now to enjoy my evening meal .sorry may I come back in 30 mins?

John :

sure you can,please leave this page open so that you can join when you are back you can also get back to this page using the email send by just answer to your email address regarding this question. There is view answer button in the email click on that and you can open this page.If i wont be here for long because its night over here too

John :

If i had to leave before you joins back i will open this question to other experts so that they can help you

John :

Is that OK with you?

John :

Please post a reply when you are back and ready to continue.
Thanking you
John

JACUSTOMER-1d5vuqqz- :

sorry for that delay my wife expects food to be eaten on the table.

John :

No worries sir

John :

Shall we continue now?

JACUSTOMER-1d5vuqqz- :

do you want me to set up my e-mail page?

John :

before that can i remote access to your PC and check the issue

John :

In that way i can check the issue and do the necessary to fix the issue

JACUSTOMER-1d5vuqqz- :

yes please advise where to set the remote details

John :

One moment Please .do not leaves the PC or close this chat page. I will give you the link to do the remote access.

John :

Please click on this link http://166.78.231.170:8040/?Session=5117c1f2-0a06-40c3-9617-1e0e0957d7b4 then you get an application installation window in that click on Run. Then you will get another window in that click on join session. That will let me access your pc and check the problem. If you have any difficulty in connecting disable antivirus/firewall and try again also try the method it shows on screen connect window. Let me know once it’s connected. If you have any trouble connecting please let me know. Once I have access to your PC i will send a short message through the remote chat screen. Do not close this main chat page either.

John :

Sir please click on the above link and follow the instruction to start the remote session.

JACUSTOMER-1d5vuqqz- :

I have entered code where do I find run?

John :

did it download a file if so check on the bottom of the internet explorer for run option

John :

I haven't got the access to your PC yet,Is there any problem?

JACUSTOMER-1d5vuqqz- :

yes probably my knowledge unable to carry out your instructions.the code is in the top line

John :

i didn't give you any code,lets try another remote access tool

John :

Here is the tool to do remote support it’s called Team Viewer, to download it click on this link http://tinyurl.com/azwl8gu download and open it. Let me know the id and password it shows. Do not close the Team-Viewer window or this chat page

John :

Please put space in between the id and password XXXXX example 1 2 3 4 5 6 7 8 9 otherwise it will be blocked and marked as xxxxx

JACUSTOMER-1d5vuqqz- :

john have put your code on top line bit no aiw window apparant ,Icannot get beyond this

John :

seems like the first remote access tool is not working so please try the second remote access tool i gave i will resend it again

Here is the tool to do remote support it’s called Team Viewer, to download it click on this link http://tinyurl.com/azwl8gu download and open it. Let me know the id and password it shows. Do not close the Team-Viewer window or this chat page



Please put space in between the id and password XXXXX example 1 2 3 4 5 6 7 8 9 otherwise it will be blocked and marked as xxxxx


JACUSTOMER-1d5vuqqz- :

john I cannot get beyond putting the code on the top line no run cmes up and i do not uder stand your bottom of theinternet exp instruction, had we better abort ?

John :

one moment please

John :

did you see the other remote access tool i offered after that

John :

If not i can resend it again

John :

sir did you see my above reply,Is there any problem viewing in this chat page?

John :

It seems like you went offline so i am cancelling the remote access and i will leave some instructions in this chat page,which you can try and see if that fixes the gmail issue

JACUSTOMER-1d5vuqqz- :

I did as requesed and reached team viewer with 277 156 938 4815 and clicked did not show any pass word ?

John :

one moment

John :

sir that was correct id and password the password XXXXX 4815 but unfortunately you closed the team viewer window so you need to redo it again let me know the id and password XXXXX without closing the team viewer,once you close the team viewer i wont be able to connect to your PC

JACUSTOMER-1d5vuqqz- :

are we giving up if so how do I rate my experience,sorry you tried your best !!

John :

no we are not giving up i believe you missed some of my replies i will resend it



sir that was correct id and password XXXXX gave before.The password XXXXX 4815 but unfortunately you closed the team viewer window so you need to redo it again let me know the id and password XXXXX without closing the team viewer,once you close the team viewer i wont be able to connect to your PC


JACUSTOMER-1d5vuqqz- :

last try 277(NNN) NNN-NNNN/p>

John :

do not close the team viewer windows sir,one moment please

John :

i am connected now

John :

Please rate me using the options just below this box select the rating and click on submit that will do it some bonus will be well appreciated.Have a Great God Blessed Day. If you need any help in the future please use this link to ask for me http://www.justanswer.com/computer/expert-john/

John :

sir please rate using the face shown below

John, Email Support Specialist
Category: Email
Satisfied Customers: 5019
Experience: I have been in the IT industry for the past 10 years.
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