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AAATom
AAATom, Consultant
Category: Email
Satisfied Customers: 468
Experience:  20+ years of experience using and deploying e-mail systems
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I have been given an email address by the organisation for

Customer Question

I have been given an email address by the organisation for which I do some work.
I wish to use that email address from my home computer but cannot find a way to enter the work address on my machine in place of the home email address that is used automatically.
Submitted: 3 years ago.
Category: Email
Expert:  AAATom replied 3 years ago.
Hello and welcome to JustAnswer!

I would like to help you use the second email address from your home computer.

Can you, please, tell me do you have Windows or Mac?
Also, can you tell me how do you access your email? Is it an email program or web browser?

Thank you,
Tom
Customer: replied 3 years ago.

Tom
Q1 Windows


Q2 Sorry to be dim. I just click on AOL and email comes up on the screen.


Robert

Expert:  AAATom replied 3 years ago.
OK, thank you, Robert.

When you click on AOL (icon, I suppose) does it open in the same-looking window as when you are browsing the internet?
Customer: replied 3 years ago.

Tom. No. In email click the icon "write". That opens a box with sections "send to" "copy to" "subject" with the large box for the text.


The email address from which it is sent is automatically my home email address with no box to indicate or select that and it is that that I wish to change to the office address.


 


Hope that helps


Robert

Expert:  AAATom replied 3 years ago.
OK, Robert.
It appears you may be using the AOL Desktop to access your email.

Please give me few minutes to compile instructions on how to add the second email address.
Expert:  AAATom replied 3 years ago.
Robert, just for a confirmation, is the below picture what you see when accessing AOL email (ignore the email message with the astronaut, of course)?


Customer: replied 3 years ago.

Tom,


 


Yes the heading across the top of the screen is just that.


 


You are also correct (I have now checked) and it is "AOL Desktop 9.6"


 


Robert

Expert:  AAATom replied 3 years ago.
OK, thank you for confirmation, Robert.

I am compiling instructions now and will post them shortly.
Customer: replied 3 years ago.

Tom


I have received this repeat email from you. You responded asking about what the screen looked like.


I replied.


Am now awaiting the instructions to which you referred. Or have I misunderstood something?


Robert

Expert:  AAATom replied 3 years ago.
You understood everything correctly, Robert.
I am writing the instructions now. It will take me few minutes.
I will post them here when I have them ready.

Thank you!
Expert:  AAATom replied 3 years ago.
I apologize for a delay, Robert, this is a bit longer set of steps.

Here are the instructions:

1. Click on the Settings icon and look for "Mail Accounts"
2. In "Additional Mail Accounts" click on the Add button
3. In the "Add Account" dialog, in the Email text box type the email address you were given
4. In the "Incoming Mail" frame type the user name (Account) and password for the email you are adding
5. From the Type drop-down Select "POP3"
6. Check the "Leave messages on server"
7. In Server text box type the POP server address you were given for the email
8. In Port text box type "995" and select "SSL" for security
9. In the "Outgoing Mail" frame check the "My outgoing server requires authentication" check box
10. Type the user name (Account) and password for the email you are adding (usually same as for incoming mail)
11. In the Server text box type the SMTP server address you were given for the email
12. In Port text box type "465" and select "SSL" for security
13. Click on Save button

If some of the information you entered above is not correct AOL Desktop will pop an error message - in that case please click OK and recheck the information.

Please follow the above instructions and let me know if you face an difficulties.

Thank you,
Tom
Expert:  AAATom replied 3 years ago.
Robert,

I was wandering were you able to follow my instructions.

If you need any assistance from me just let me know.

Regards,
Tom
Customer: replied 3 years ago.


Sorry Tom but I cannot find mail account in the settings icon so I can go no further


Robert

Expert:  AAATom replied 3 years ago.
I see.
Can you please tell me what you get when you click on Settings icon?
Customer: replied 3 years ago.


Three catergories headed essentials, by catergory and a-z I have looked in all of them but found no mail accounts

Expert:  AAATom replied 3 years ago.
I see. That is strange.
Please give me a minute to investigate this.
Expert:  AAATom replied 3 years ago.
Robert,

please click on Read icon - when you do that do you get "Settings" menu item then?
Customer: replied 3 years ago.


no sorry Tom


 


robert

Expert:  AAATom replied 3 years ago.
I am sorry for the trouble Robert.

If you would like I could remote into your computer (do "screen sharing") and dot that for you.
It is completely safe, you can see what I am doing and can stop the session at any time.
If you are interested let me know and I will give you instructions how to establish the connection.
Customer: replied 3 years ago.
I
Expert:  AAATom replied 3 years ago.
I am sorry, your reply came trough as a single "I".
Can you please repeat it?
Expert:  AAATom replied 3 years ago.
Hello Robert,

after revisiting our conversation I think I have found where we misunderstood each other.

You have to open the reading email window by clicking on the Read icon.
Then in Mail window click on the "Settings" menu and select "Mail Accounts".

After that follow my instruction from the step 2 forward.

If by any chance this still does not help you, I can remote to your computer (do "screen sharing", "remote session") and do this for you, no extra charge.

Please let me know how it went and if you would like me to do remote session.

Thank you,
Tom