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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 36526
Experience:  Over 15 year experience in Email Systems and Programs
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I have Windows Mail in Microsoft Vista,The system will not

Resolved Question:

I have Windows Mail in Microsoft Vista,The system will not allow me to click links.Each time I get a messge "Windows cannot find 'http:// etc ' make sure you typed the address correctly ,then try again"
Thanks;[email protected]
Submitted: 3 years ago.
Category: Email
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

I would like you to do the following please

Please do the following in Internet Explorer (as windows mail uses this for the links)

Click Tools (the gear wheel top right) than Internet Options

Click on the General Tab and Delete all Temporary Internet Files.

Than click the Advance Tab and click Reset

Then restart the computer and tell me if you can now open the links please.

Let me know the results please

Thank you
Customer: replied 3 years ago.


Sorry I have been so long but I had problems getting back to you.. Bad news ,my links are still not working .

 

Ron XXXXXXx

Expert:  Richard replied 3 years ago.
No problem Ron

When did this issue begin?

And is it on all links in any email (from different senders)?

Eg, if you click on View Response to my email from this site, does it open?
Customer: replied 3 years ago.

I have had the problemsince at least last Sept.I am hesitant on my answer because when I went to test thje result of following your instructions I thought link was OK but as I checked on others the link did not work.


At the moment no links work and" your link "does not,I had to find you by going into the Internet to find you.


 


The only contribution that I can make is that on closing I always click on "close all tabs"


 


Regards Ron


Expert:  Richard replied 3 years ago.
Thanks

Can you go to my link below please

www.google.com/chrome

Download and install Google Chrome.

Once installed, restart the computer and tell me if the links now work please.

Thank you
Customer: replied 3 years ago.

Richard,Thankyou, All is working well.When I log on now do I click Google Chrome or Launch Internet ?

 

 

Thankyou for your Patience

 

Regards XXXXX XXXXX

Expert:  Richard replied 3 years ago.
It is best to use Google Chrome Ron, it is much much better.

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
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