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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 36526
Experience:  Over 15 year experience in Email Systems and Programs
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The same problem appears to have presented itself again, please

Resolved Question:

The same problem appears to have presented itself again, please can you help
Submitted: 3 years ago.
Category: Email
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

You are getting this error?

Error - The "write Mail funtion of this email account has been disabled

Customer: replied 3 years ago.

Yes that error is right, why does it happen? and can you disable it.


Why has your costs gone up from £28 to £35 overnight


 

Expert:  Richard replied 3 years ago.
I am not sure how the costs work Pam, you need to email
[email protected]

For this.

The reason it appears to happen is someone has access to your account.

First question, would you be willing to use a different email service?
Customer: replied 3 years ago.

what does that entail as all business headings etc carry the email address

Expert:  Richard replied 3 years ago.
ok, then it will not be possible.

If you try to use Excite on another computer, do you still get the problem

Customer: replied 3 years ago.

Don't know not tried only me here

Expert:  Richard replied 3 years ago.
ok, can you try now please Pam?
Customer: replied 3 years ago.

I only have this computor

Expert:  Richard replied 3 years ago.
ok, your logging in via you web browser correct, to Excite?
Customer: replied 3 years ago.

Yes

Expert:  Richard replied 3 years ago.
which version of windows are you running Pam?
Customer: replied 3 years ago.

Windows 8

Expert:  Richard replied 3 years ago.
Thank you

and the part of your email address AFTER the @ please Pam

Customer: replied 3 years ago.

excite.co.uk

Expert:  Richard replied 3 years ago.
Thank you

Can you open the Microsoft Mail app on your computer, you should then be brought to the add email account screen

Let me know when you are there please.

Customer: replied 3 years ago.

How do I do that !

Expert:  Richard replied 3 years ago.
ok, let me do this for you Pam

Can you please click on my link below.

http://tinyurl.com/9439e

This will download a program to your computer.

Run this program by double clicking it.

You will then see a ID and Password.

Please send that to me in your next message.

Do not close the program, please leave it open.

Make sure to seperate the code numbers with a space eg: 1 2 3 4 5 6 7 8 9

Thank you
Customer: replied 3 years ago.

7 1 7 6 8 0 6 8 2


 


Password XXXXX

Expert:  Richard replied 3 years ago.
It says you closed the program Pam, you need to keep it running please.

Can you run the program again, give me the new Password XXXXX leave it open please.

Customer: replied 3 years ago.

7 1 7 6 8 0 6 8 2


Password XXXXX 8 1 4

Expert:  Richard replied 3 years ago.
connected
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