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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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have just updated from windows xp to w7 to find existing letters

Customer Question

have just updated from windows xp to w7 to find existing letters won't now print - message says a newer version of mi works converter is needed and attempts to get the newer version don't work - help please
Submitted: 3 years ago.
Category: Email
Expert:  James K. replied 3 years ago.
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 3 years ago.

ok I'll give it a go

Expert:  James K. replied 3 years ago.
http://166.78.231.170:8040/?Session=40bcb2ff-89c4-4c0d-9065-bd7a544e2a4b

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues


Cheers James
Customer: replied 3 years ago.

sorry this is far too involved I'm signing off

Expert:  James K. replied 3 years ago.
no problem

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