How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask jhannell Your Own Question
jhannell
jhannell, Computer Enthusiast
Category: Email
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
14934061
Type Your Email Question Here...
jhannell is online now

how do I free the block on sending e-mails? You put it on due

Customer Question

how do I free the block on sending e-mails? You put it on due to my being hacked into .I have changed my password
Submitted: 3 years ago.
Category: Email
Expert:  jhannell replied 3 years ago.

Jerry Hannell :

hello sir/madam
I would like to help you, please let me know when you are ready

JACUSTOMER-ue94dlo2- :

I am ready now

Jerry Hannell :

hi again, are you using the computer in question?

JACUSTOMER-ue94dlo2- :

yes

Jerry Hannell :

are you unable to send emails? (are you able to receive?)

JACUSTOMER-ue94dlo2- :

I can receive but not send

Jerry Hannell :

are you getting any errors? (when sending)

JACUSTOMER-ue94dlo2- :

no

Jerry Hannell :

what is your email program? (how do you send/receivE)

JACUSTOMER-ue94dlo2- :

question not understood - I am a beginner

Jerry Hannell :

are you opening any programs to be able to send/receive emails? (how do you check your emails?)

Jerry Hannell :

like Outlook etc

JACUSTOMER-ue94dlo2- :

Outlook i think

Jerry Hannell :

if you want we can try remote assistance and fix the problem together quickly

JACUSTOMER-ue94dlo2- :

ok

Jerry Hannell :

can you please click here and run it. It will give you an ID and a password. Please tell me the ID and the password so I can connect to your desktop and fix the problem remotely.

JACUSTOMER-ue94dlo2- :

how do i run it

Jerry Hannell :

were you able to download it? (save)

JACUSTOMER-ue94dlo2- :

No

Jerry Hannell :

can you try again, i will be here waiting

JACUSTOMER-ue94dlo2- :

I'm sorry, what am i to download?

Jerry Hannell :

can you please click here and run it. It will give you an ID and a password. Please tell me the ID and the password so I can connect to your desktop and fix the problem remotely.