hello sir/madamI would like to help you, please let me know when you are ready
I am ready now
hi again, are you using the computer in question?
are you unable to send emails? (are you able to receive?)
I can receive but not send
are you getting any errors? (when sending)
what is your email program? (how do you send/receivE)
question not understood - I am a beginner
are you opening any programs to be able to send/receive emails? (how do you check your emails?)
like Outlook etc
Outlook i think
if you want we can try remote assistance and fix the problem together quickly
can you please click here and run it. It will give you an ID and a password. Please tell me the ID and the password so I can connect to your desktop and fix the problem remotely.
how do i run it
were you able to download it? (save)
can you try again, i will be here waiting
I'm sorry, what am i to download?