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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 32232
Experience:  Over 15 year experience in Email Systems and Programs
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my account was hacked into and I wish to change my password.

Resolved Question:

my account was hacked into and I wish to change my password. However I am currently in UK and the contact telephone number and E mail are Malawi numbers and my attempt to receive a pin number are not possible.
How can I sort this problem out ??
Submitted: 2 years ago.
Category: Email
Expert:  Richard replied 2 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please for which email service this is for?

eg: Hotmail, Gmail, Yahoo ect?

Thank you
Customer: replied 2 years ago.

yahoo


 

Expert:  Richard replied 2 years ago.
Thank you

When you do not have access to your alternate email address and cannot verify by answering the security questions you need to fill out a special form.

This form will have you provide some information about your account as well as a new alternate email address.

Access the form at the following link:
http://io.help.yahoo.com/contact/index?locale=en_US&y=PROD_ACCT&page=contact

Once on that page choose Hacked Accounts, Unable to verify secret question next Click Call Me.

Call the number provided (it is specific to you)

Ultimately you will need to verify that this is your account on the phone, or else you will not be able to get back in. Unfortunately since the internet can be a very dishonest place yahoo is unable to take anyone on their word.

If you get confused or need help during any part of the process please do not hesitate to reply to me and let me know so I can further assist. Most importantly you must provide them with an email address that they can contact you at under where it says alternate email address.

I would kindly ask you to remember when you are asked to rate my service you are rating me personally. You are not rating Yahoo or their procedures or your frustration with the situation which I know is difficult.

Customer: replied 2 years ago.

I can not get the form you have indicated

Expert:  Richard replied 2 years ago.
Can you try on this link please

Click me to open

Let me know the results please
Customer: replied 2 years ago.

no luck tried to call the number no response.


remember I am in the UK. and the number inidicated is un reach able

Expert:  Richard replied 2 years ago.
It is going to be from the country your account is registered to.

Can you make sure you are also using the Country code for that country please.

If it is Malawi then it is first 265 then the number (remove the first 0 if the number starts with a 0)

Let me know the results please

Customer: replied 2 years ago.

I tried that but no joy

Expert:  Richard replied 2 years ago.
Tell me the number you are giving please

So it is not blocked here use a space between each number

eg: 1 2 3 4 5 6 7 8 9

Customer: replied 2 years ago.

thanks it is now sorted

Expert:  Richard replied 2 years ago.
Perfect!

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you
Richard, Software Engineer
Category: Email
Satisfied Customers: 32232
Experience: Over 15 year experience in Email Systems and Programs
Richard and 2 other Email Specialists are ready to help you

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