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Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 37503
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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Hi. My name isXXXXX yesterday I have been unable to

Customer Question

Hi. My name isXXXXX yesterday I have been unable to login to my email account, although I haven't forgotten my password, when I tried to I was told my email address was invalid. It is [email protected] I would be very grateful if you could help me. G.
Submitted: 3 years ago.
Category: Email
Expert:  Viet - Email Tech replied 3 years ago.

Hello Gerry! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Do you still have internet service with BT?

Did you receive any email message from BT recently about your email account?

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

Hi, I was told some weeks back that they were changing form BT/Yahoo to BT.COM and have no problems since, until yesterday. This is the first time I have any problem with the email. G.

Expert:  Viet - Email Tech replied 3 years ago.
Do you still have internet service with BT?

Do you have BT account department contact phone number? I can look it up for you.

Thank you,
Customer: replied 3 years ago.

I don't have a phone number sorry, I have been with them so long it has got lost over time


But have no other problems getting on line except opening my email.

Expert:  Viet - Email Tech replied 3 years ago.

That's okay. So you currently have internet service with BT company right?

Can you call now:

  • From a landline: 0800(NNN) NNN-NNNN/strong>
  • From a mobile: 0330(NNN) NNN-NNNN/strong>

 

Please let me know if there is any issue. Thank you,

Customer: replied 3 years ago.

I had no help from either of which don't deal with email, I sorry to tell you!

Expert:  Viet - Email Tech replied 3 years ago.
I'm sorry.

1. What happens when you call? What did BT say?

2. Do you currently have internet service with BT company or another company?

Thank you
Customer: replied 3 years ago.

im now in a quee to speak to an advisor thank you. G.

Expert:  Viet - Email Tech replied 3 years ago.
You're welcome. OK. Also, here is some information about BT email service if you do not have BT Internet service:

http://bt.custhelp.com/app/answers/detail/a_id/45245/~/changing-the-bt-email-service---product-closures

Also, if you prefer to chat online (instead of calling), you can click on the website below:
https://bt.custhelp.com/app/chat/contact_chat/queue_id/332/c/5627,5634

Please let me know if there is any issue. Thank you

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