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Richard
Richard, Software Engineer
Category: Email
Satisfied Customers: 36526
Experience:  Over 15 year experience in Email Systems and Programs
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Ive had a message from Microsoft that someone might be trying

Resolved Question:

I've had a message from Microsoft that someone might be trying to hack into my email account - so now I can't get access to my email. What should I do?
Submitted: 3 years ago.
Category: Email
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is XXXXX XXXXX I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

When you now try to sign into your account, what is the exact message you are receiving?

Thank you
Customer: replied 3 years ago.

It looks like someone else might be using your account.

Expert:  Richard replied 3 years ago.
Thank You

They should then provide you the opportunity to verify yourself so that you can access the account Donald.

You will see this option on the sign in page.

Are you able to follow the process? And do you see it?

Please let me know
Customer: replied 3 years ago.

I tried that a couple of days ago. Am now getting a message that there's 'a problem with this website's security certificate' and they advise me 'to close the web page'.

Expert:  Richard replied 3 years ago.
Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please go to www.teamviewer.com

Click on Download in the top right.

Go down to "TeamViewer Quicksupport"

Click on Download and download and run the program.

It will give you an ID and a Password.

Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password XXXXX your next message to me here.

Do not close the program, but leave it open.

I can then connect to your computer.

Thank you
Customer: replied 3 years ago.

Ok will do

Expert:  Richard replied 3 years ago.
Thank you

Let me know the ID and password XXXXX I can connect and fix this for you
Customer: replied 3 years ago.

Hi Richard


Teamviewer ID 3 7 8 3 6 2 0 8 4


Password 6 1 7 8

Expert:  Richard replied 3 years ago.
connected
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