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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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Since yesterday I cannot access my e-mail using the app on

Customer Question

Since yesterday I cannot access my e-mail using the app on my iPad. There has been no problem at all until Friday 23 May.
It now tells me "password XXXXX" (even though this is entered into the app) and then that "verification is required".
It then takes me to yahoo.com where I enter all the account info again which accesses the webmail.
The same happens the next time I try to access mail via the app.

I have tried removing the yahoo account from the app, re-booting the iPad and re-entering the account but still the same problem.

Is this a fault Yahoo is working on or what???
Submitted: 3 years ago.
Category: Email
Expert:  Viet - Email Tech replied 3 years ago.

Hello Judith! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. To confirm, you are able to sign in and use your yahoo email at the website http://mail.yahoo.com/ right?

Can you click on the website https://edit.yahoo.com/config/eval_profile , then sign in your yahoo account if prompted, then click on "Set up your second sign-in verification", then see if it shows "Turn off second sign-in verification" or "Turn on second sign-in verification", etc.?

Have you tried to change your yahoo account and see if it works https://edit.yahoo.com/config/change_pw?

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

Yes I can access webmail using yahoo user name and password.


 


How do I find "set up your second sign-in verification" on the config/eval profile?


 


 


There is no such prompt on the web page I'm looking at!

Expert:  Viet - Email Tech replied 3 years ago.
I'm sorry, what happens when you click on the website https://edit.yahoo.com/config/eval_profile or website http://account.yahoo.com?

Or after signing to your yahoo email at the website http://mail.yahoo.com/
, click on the gear / wheel icon at the upper right corner, then click on Account Info
, then what do you see there? Do you see a page similar like in the image below?



Please let me know. Thank you
Customer: replied 3 years ago.
Managed to sort the problem. Nothing to do with your suggestions above. Think you are looking at a very old version of Yahoo software. Found the solution on the bt internet help line (but it is well hidden!)
Expert:  Viet - Email Tech replied 3 years ago.
I'm sorry. That is the new current version of Yahoo because I was looking at my yahoo email address. I think you have BT internet email address (not Yahoo email address like you said previously); that is why it is different. It's been 5 days, but I'm glad you got it working. Next time, please reply back as soon as possible, so I can help further, i.e., I would find another solution. Thank you for the update.

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