How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Josh Your Own Question

Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 16031
Experience:  Expert for over 10 years
50836188
Type Your Email Question Here...
Josh is online now

I am having serious difficulties in moving my e.mail bt.yahoo

Customer Question

I am having serious difficulties in moving my e.mail bt.yahoo to the new btmail inbox .
I cant even callup my existing e.mail to detail the problem
Iwould appreciate a talk with an advisor .

my e.mail address is [email protected]

my phone number is XXXXX 90859837
my bt account is NI44830627
please help.
Submitted: 2 years ago.
Category: Email
Expert:  Josh replied 2 years ago.
Hi! My name is Josh and I will be assisting you. Let's get started!

Please describe your issue in more detail - I am unsure what you are trying to do at the moment.
Customer: replied 2 years ago.


when I call up my e.mail address and confirm my password the systembrings up the new bt.mail butwill not accept my pass words

Expert:  Josh replied 2 years ago.
It is possible that your account was hacked and the password was changed.

Please click here: https://www.bt.com/managepassword/merged_consumer_journey/forgottenpasswordnavPC.do?decorator=merged_consumer_journey&s_cid=con_FURL_forgotpassword

Fill out the information to reset your password and try signing in with your new password.
Customer: replied 2 years ago.


I am still having the same problems


 


I would like to speak with you

Expert:  Josh replied 2 years ago.
William,

Are you getting the same error message after resetting your password and using the new password?
Customer: replied 2 years ago.


I am still having the same problem


 


I must speak to someone

Expert:  Josh replied 2 years ago.
William,

Here are two direct phone numbers for you to speak with someone:

  • From a landline: 0800 111 4567
  • From a mobile: 0330 123 4567*

 

Please take a minute to rate our session below using the smiley faces as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you.
Customer: replied 2 years ago.


I am sorry I am no further forward .

Expert:  Josh replied 2 years ago.
How are you 'no further forward'? Did you call the two numbers I have given you to speak with somene?

Here they are again:
  • From a landline: 0800 111 4567
  • From a mobile: 0330 123 4567*
Customer: replied 2 years ago.


Josh I have called the two numbers and it is an automated system


and no help whatso ever


 


could you not phone me ?

Expert:  Josh replied 2 years ago.
William,

Did you listen to the automated prompts? You can speak to someone through the prompts.


Also, here is a link to a live chat with their representative: https://bt.custhelp.com/app/chat/contact_chat/queue_id/332/c/5627,5634
Customer: replied 2 years ago.


josh the links return me to the first page we started on.


I have a hospital appointment just now


 


I will ring you tomorrow morning


 


what is the best number to get you on?

Expert:  Josh replied 2 years ago.
William,

The link is completely different from our conversation. Please use it or the numbers I have given you

What Customers are Saying:

 
 
 
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
< Previous | Next >
  • My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed. One Happy Customer
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C.
 
 
 

Meet The Experts:

 
 
 
  • Frederick S

    Frederick S

    Computer Specialist

    Satisfied Customers:

    699
    Computer technician; founder of a home PC repair company.
< Last | Next >
  • http://ww2.justanswer.com/uploads/FS/fszcze/2012-6-18_181848_500test.64x64.jpg Frederick S's Avatar

    Frederick S

    Computer Specialist

    Satisfied Customers:

    699
    Computer technician; founder of a home PC repair company.
  • http://ww2.justanswer.com/uploads/SE/Seashore2011/2011-12-6_33418_111205223015.64x64.jpg Chris L.'s Avatar

    Chris L.

    Support Specialist

    Satisfied Customers:

    569
    Certified Email Expert with over 10 years experience.
  • http://ww2.justanswer.com/uploads/JE/jessmagz/2012-6-6_18129_jm.64x64.jpg Jess M.'s Avatar

    Jess M.

    Computer Support Specialist

    Satisfied Customers:

    355
    Computer Software Support Specialist for more than 10 years
  • http://ww2.justanswer.com/uploads/jnayes/2010-12-23_132454_japicbetter.jpg jnayes's Avatar

    jnayes

    Computer Support

    Satisfied Customers:

    138
    Network Administrator
  • http://ww2.justanswer.com/uploads/PC/PCDrMiller/2012-9-19_33625_JasonMiller2012.64x64.jpg PCDrMiller's Avatar

    PCDrMiller

    Computer Support Specialist

    Satisfied Customers:

    117
    IT Specialist and Systems Administrator
  • http://ww2.justanswer.com/uploads/SP/spherrod/2012-6-6_174244_1000852.64x64.JPG Steve Herrod's Avatar

    Steve Herrod

    Computer Support Specialist

    Satisfied Customers:

    107
    Proficient in e-mail, Outlook (all versions), Thunderbird and Exchange 2003/2007/2010
  • http://ww2.justanswer.com/uploads/WA/wa94sound/2012-6-6_202633_iStock000007010121Small.64x64.jpg Bernie's Avatar

    Bernie

    Email Technician

    Satisfied Customers:

    92
    6+ years experience, Microsoft MCDST/CompTia A+ Certified
 
 
 

Related Email Questions