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Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 18923
Experience:  Expert for over 10 years
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I am having serious difficulties in moving my e.mail bt.yahoo

Customer Question

I am having serious difficulties in moving my e.mail bt.yahoo to the new btmail inbox .
I cant even callup my existing e.mail to detail the problem
Iwould appreciate a talk with an advisor .

my e.mail address is [email protected]

my phone number is XXXXX 90859837
my bt account is NI44830627
please help.
Submitted: 3 years ago.
Category: Email
Expert:  Josh replied 3 years ago.
Hi! My name is Josh and I will be assisting you. Let's get started!

Please describe your issue in more detail - I am unsure what you are trying to do at the moment.
Customer: replied 3 years ago.


when I call up my e.mail address and confirm my password the systembrings up the new bt.mail butwill not accept my pass words

Expert:  Josh replied 3 years ago.
It is possible that your account was hacked and the password was changed.

Please click here: https://www.bt.com/managepassword/merged_consumer_journey/forgottenpasswordnavPC.do?decorator=merged_consumer_journey&s_cid=con_FURL_forgotpassword

Fill out the information to reset your password and try signing in with your new password.
Customer: replied 3 years ago.


I am still having the same problems


 


I would like to speak with you

Expert:  Josh replied 3 years ago.
William,

Are you getting the same error message after resetting your password and using the new password?
Customer: replied 3 years ago.


I am still having the same problem


 


I must speak to someone

Expert:  Josh replied 3 years ago.
William,

Here are two direct phone numbers for you to speak with someone:

  • From a landline: 0800 111 4567
  • From a mobile: 0330 123 4567*

 

Please take a minute to rate our session below using the smiley faces as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you.
Customer: replied 3 years ago.


I am sorry I am no further forward .

Expert:  Josh replied 3 years ago.
How are you 'no further forward'? Did you call the two numbers I have given you to speak with somene?

Here they are again:
  • From a landline: 0800 111 4567
  • From a mobile: 0330 123 4567*
Customer: replied 3 years ago.


Josh I have called the two numbers and it is an automated system


and no help whatso ever


 


could you not phone me ?

Expert:  Josh replied 3 years ago.
William,

Did you listen to the automated prompts? You can speak to someone through the prompts.


Also, here is a link to a live chat with their representative: https://bt.custhelp.com/app/chat/contact_chat/queue_id/332/c/5627,5634
Customer: replied 3 years ago.


josh the links return me to the first page we started on.


I have a hospital appointment just now


 


I will ring you tomorrow morning


 


what is the best number to get you on?

Expert:  Josh replied 3 years ago.
William,

The link is completely different from our conversation. Please use it or the numbers I have given you

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