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Hello my name isXXXXX will be assisting you today. I am sorry to hear that you are having trouble with your email. I will try my best to help you
Ma'am can you please provide the following the details
1. Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8 or any other
2.How do you open this email usually, is it using any email client like Microsoft Outlook, windows live mail etc. Or using web browsers like Internet explorer, Mozilla, Google Chrome etc.
3.Which email service are you using just let me know the part after @ in your email id for example @ yahoo .com?
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