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Ask Ansh P. Your Own Question

Ansh P.
Ansh P., Email Expert
Category: Email
Satisfied Customers: 8148
Experience:  10 years experience in Mail Software/Webmail technology.
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I have orange email and keep being told that the server can

Resolved Question:

I have orange email and keep being told that the server can not be found, the rest of my computer is working fine?????????????????????
Submitted: 2 years ago.
Category: Email
Expert:  Ansh P. replied 2 years ago.

Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Customer:

What happens now???????????????????????

Ansh P. :

Are you using any email client?

Customer:

I am not sure what you mean by email client??????????????????

Ansh P. :

Like outook, windows live mail etc

Ansh P. :

Whyy you are posting so many question marks. Don't get panic!

Customer:

I am using Orange

Ansh P. :

What is the part after @ in your mail address?

Customer:

labdor.wanadoo.co.uk

Ansh P. :

Which OS are you using?

Customer:

what is an OS

Ansh P. :

Windows XP, vista etc

Customer:

Windows 8

Ansh P. :

ok, would you like me to fix this remotely?

Customer:

What does that involve

Ansh P. :

Your screen will be shared with me so that I can fix it myself

Customer:

So I would go to my email address and you would then fix it? I suppose after all the ebay stuff I would be worried about information you might see?

Ansh P. :

yes, I would be able to see everything

Ansh P. :

but will not do anything without your permission

Customer:

Well it seems like the only way to get into my emails and I am so fed up with Orange I think I may go somewhere anyway. So what do I do now?

Ansh P. :

Can I remote in?

Customer:

yes

Ansh P. :

Which browser are you using now?

Customer:

Google

Customer:

I usually use google but this is via Ask.com

Ansh P. :

Please wait

Ansh P. :

Please click on this link and run team viewer: http://tinyurl.com/ay6foon


You will get an ID/Password. Please provide me the same to connect to your machine.

Customer:

ok

Ansh P. :

waiting

Customer:

The id is XXXXXXXXX /p>

Ansh P. :

type it again please

Customer:

409 577 198

Ansh P. :

pass?

Customer:

ok

Ansh P. :

got it?

Customer:

got what?

Ansh P. :

Password

Ansh P. :

You just gave me the ID

Ansh P. :

Give the password XXXXX remote as well

Customer:

Sorry, 5664

Ansh P. :

thanks

Ansh P. :

I think you closed that window showing id password

Ansh P. :

Please reopen it and give the new ID password

Ansh P. :

and do not close that window

Customer:

Yes

Ansh P. :

Please reopen and give the new ones

Customer:

I will open it again. I got a bit carried away with down loading I have 2 other numbers 4693 and 9092

Ansh P. :

both not working

Ansh P. :

Try again from hre

Ansh P. :

Please click on this link and run team viewer: http://tinyurl.com/ay6foon


You will get an ID/Password. Please provide me the same to connect to your machine.


Customer:

OK idNNN-NN-NNNN password XXXXX

Ansh P. :

thnks

Ansh P. :

Any questions?

Customer:

Will the envelope stay in the bar at the bottom of the page?

Ansh P. :

yes

Customer:

thank you so much Ansh P. I will have a back up until Orange sort them selves out I hope?

Ansh P. :

Yes

Ansh P. :

That should work like a backup

Customer:

Thank you again and good night.

Ansh P. :

You're most welcome.

Ansh P. :

Please do leave me a rating below

Ansh P. :

using the smileys, if they don't work let me know

Ansh P., Email Expert
Category: Email
Satisfied Customers: 8148
Experience: 10 years experience in Mail Software/Webmail technology.
Ansh P. and 3 other Email Specialists are ready to help you

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