Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.
Are you available to talk now?
Would you mind me taking a look remotely at the issue?
Are you there?
no, that's fine
How can I give you remote access?
Are you on the computer with issue now?
Do you have any remote software installed?
not sure what you mean
No issues, which browser are you using now?
Please click on this link and run team viewer: http://tinyurl.com/ay6foon
You will get an ID/Password. Please provide me the same to connect to your machine.
id 411 299 863
Thanks, XXXXX XXXXX