How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Ansh P. Your Own Question
Ansh P.
Ansh P., Email Expert
Category: Email
Satisfied Customers: 8148
Experience:  10 years experience in Mail Software/Webmail technology.
14055801
Type Your Email Question Here...
Ansh P. is online now

I can go online, my wifi is working - yet on Friday outlook

Resolved Question:

I can go online, my wifi is working - yet on Friday outlook stopped downloading my emails from my desktop. I tried to do it via my laptop, and the same thing happens. This makes me think it''s my internet service provider, but my website is up and running.

I am confused!
Submitted: 3 years ago.
Category: Email
Expert:  Ansh P. replied 3 years ago.

Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

Ansh P. :

Are you available to talk now?

Customer:

yes

Ansh P. :

Thanks

Ansh P. :

Would you mind me taking a look remotely at the issue?

Ansh P. :

Are you there?

Customer:

no, that's fine

Customer:

How can I give you remote access?

Ansh P. :

Are you on the computer with issue now?

Ansh P. :

Thank you.

Customer:

yes

Ansh P. :

Do you have any remote software installed?

Customer:

not sure what you mean

Ansh P. :

No issues, which browser are you using now?

Customer:

google chrome

Ansh P. :

Please click on this link and run team viewer: http://tinyurl.com/ay6foon


 


You will get an ID/Password. Please provide me the same to connect to your machine.

Customer:

id 411 299 863

Customer:

password XXXXX

Ansh P. :

Thanks, XXXXX XXXXX

Customer:

okay

Ansh P. :

thanks

Ansh P. and 4 other Email Specialists are ready to help you