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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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My Google email Account has been hacked I have tried to phone

Customer Question

My Google email Account has been hacked I have tried to phone to ask how to change my password ***** which I have been advised to do. Please could you help Sheila Clayton *****@******.*** ***********
Submitted: 3 years ago.
Category: Email
Expert:  Viet - Email Tech replied 3 years ago.

Hello Sheila! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. So right now, you are not able to use your google / gmail email right?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

I use gmail, windows7.Yes you can use a remote session

Expert:  Viet - Email Tech replied 3 years ago.

Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:

http://166.78.231.170:8040/?Session=08a559ef-c2fc-4d63-b302-505411c523f0

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know.

 

Edit: We've been communicating, but it looks like you are not there any more, so I'm canceling the remote support link for now; when you are available, please reply back at the box below to continue. Thank you,