Hello Sheila! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. So right now, you are not able to use your google / gmail email right?What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.? Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?Can we do a remote session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
I use gmail, windows7.Yes you can use a remote session
Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:http://220.127.116.11:8040/?Session=08a559ef-c2fc-4d63-b302-505411c523f0Note: If it does not connect within 5 minutes, then please reply at the box below and let me know.
Edit: We've been communicating, but it looks like you are not there any more, so I'm canceling the remote support link for now; when you are available, please reply back at the box below to continue. Thank you,