Hello Wendy! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Did you submit the account recovery form yet?Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?Can we do a remote session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
yes vista, have tried the form asking for confirmation of lst 4 digets of phone nu and security question but told programmed fault . Problem started ? Monday when I was told to enter password to get into account- normally saved. Mobile still seems to be working at moment.
by small envelope set up when phone purchased.
Do you want me to go to the link?
'An error has occured'
4 8 8 1 8 4 6 6 2 1 4 2 4
Richard i thought I only reduced it now it will not let me in again . do I download and start again?