How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Frederick S Your Own Question
Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
33925084
Type Your Email Question Here...
Frederick S is online now

i have been unable to access my email

Customer Question

i have been unable to access my email
Submitted: 3 years ago.
Category: Email
Expert:  Richard replied 3 years ago.
Thank you for your question, my name is Richard and I look forward to assisting you.

Please note, click on Reply to Expert to reply to me, a rating is only needed when we are finished.

Can you tell me please which email service you are using eg: BT Internet, Hotmail, ect

And what is the exact error you receive when you fail to sign in?

Thank you
Customer: replied 3 years ago.


i am on btinternet.com it will now not even accept my email

Expert:  Richard replied 3 years ago.
Thanks Lois

What is the exact message you now get when you try to sign in?

Customer: replied 3 years ago.

i cannot answer to your email because i cannot get into my emails at all iam on btinternet.com

Expert:  Richard replied 3 years ago.
You are answering here Lois

just reply here and tell me the answer please.

Customer: replied 3 years ago.


no thank you

Expert:  Richard replied 3 years ago.
? Ok, this is very strange behavior Lois from you.

I dont understand why you will not just tell me the message you get when you fail to log in. Why are you avoiding this??

Can I log on and look please on the connected computer?

It is easier to work with you on this. You can see and control everything I do

Can you please go to www.teamviewer.com

Click on Download in the top right.

Go down to "TeamViewer Quicksupport"

Click on Download and download and run the program.

It will give you an ID and a Password.

Please give me the ID (leave a space between each character eg: 1 2 3 4 5 6 7 8 9) and the password in your next message to me here.

Do not close the program, but leave it open.

I can then connect to your computer.

Thank you

Related Email Questions