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James K.
James K., Consultant
Category: Email
Satisfied Customers: 6598
Experience:  Technical Director of IT Company
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have an email address talktalk.net but cannot access it. was

Customer Question

have an email address talktalk.net but cannot access it. was on yesterday but now locked me out. it is not attached to a talktalk account -is an old account.
Submitted: 3 years ago.
Category: Email
Expert:  James K. replied 3 years ago.
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 3 years ago.

yes

Expert:  James K. replied 3 years ago.
http://166.78.231.170:8040/?Session=bcf03b59-4588-4ba7-bc5b-16aae64042cd

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues


Cheers James
Customer: replied 3 years ago.

hello James,


have you got any news on unblocking my email? has several key things in folders i desperately need.


Thanks, Nigel

Expert:  James K. replied 3 years ago.
Thanks

Nothing yet they said the account did not exsit,

And they would send it to the next level nothing heard back yet



Customer: replied 3 years ago.

thanks. fingers crossed


 

Expert:  James K. replied 3 years ago.
No problem
Customer: replied 3 years ago.

Any joy? desperate for some of info from folders and do not have linked account.


 

Expert:  James K. replied 3 years ago.
nothing i am afraid you welcome to call them to chase
Customer: replied 3 years ago.

aol would not help me when i rang. said no longer managed tis account.

Expert:  James K. replied 3 years ago.
Ist talk talk you have to talk to
Customer: replied 3 years ago.

tried talktalk and they were no use o me


 

Expert:  James K. replied 3 years ago.
I tried with the also , they are the only people who can give accsess
Customer: replied 3 years ago.

where do i go from here then?


 

Expert:  James K. replied 3 years ago.
talktalk are i am the only people of can provoide you accses to the account , they control the account
Customer: replied 3 years ago.

they claim data protection denies them passing on details or helping. they still have my account registered but it was disconnected when i emigrated in 2008.


 

Expert:  James K. replied 3 years ago.
It may be that you have to write to them and lay out your case asking them to retain your Emails while in this process
Customer: replied 3 years ago.

can you go any further or is this it in reality? if so, is there any other course of action i can take? really stuck without my email account -headteacher and have new teacher contacts stored there!

Expert:  James K. replied 3 years ago.
in reality you, me can do nothing

Talktalk are the only people , - who can give accses to the account

Without them playing ball - you cant get any progress
Customer: replied 3 years ago.

okay thanks for your time and help.


 

Expert:  James K. replied 3 years ago.
not a problem sorry its not better news

Please ratemy service not talktalk , by clicking the smiley Faces and submit
James K. and other Email Specialists are ready to help you
Customer: replied 3 years ago.

just been on to talktalk AGAIn -now tell me a system fault has been flagged for days and engineers are working on my type of account.


Fingers crossed.


 

Expert:  James K. replied 3 years ago.
Great lets hope