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Ask A. Stevens Your Own Question
A. Stevens
A. Stevens, Computer Engineer
Category: Email
Satisfied Customers: 1557
Experience:  10+ years of Desktop, Laptop, and Server troubleshooting and support.
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Can not connect I PadApple to receive or send Emails This

Customer Question

Can not connect I PadApple to receive or send Emails
This as been on going fault for a number of weeks
Had Apple device checked no issues reported aBT solution required
Submitted: 3 years ago.
Category: Email
Expert:  A. Stevens replied 3 years ago.

A. Stevens :

Hi! I am A. Stevens here to help with your question.

A. Stevens :

I see you are having an issue with your iPad not connecting to recieve/send emails.

A. Stevens :

Could you please let me know who is your email provider?

A. Stevens :

Also are you using the Mail app on the iPad to connect

JACUSTOMER-oi3w6w87- : Hi BT is the provider
A. Stevens :

Is the iPad able to connect to the internet otherwise?

A. Stevens :

Are you able to go on Safari and browse websites?

JACUSTOMER-oi3w6w87- : hi Bt is the provider. I have changed nothing it worked perfectly up to a couple of weeks ago May I ask if you represent BT.?
A. Stevens :

I do not represent BT. You are on Just Answer.com

A. Stevens :

We provide help with all different types of technical questions.

A. Stevens :

Are you wanting to get in touch with a BT representative?

JACUSTOMER-oi3w6w87- : Is this service alone off payment. As I do not wish to subscribe monthly .?
A. Stevens :

I do not work in billing, but I believe that you can pay for 1-time service without a subscription.

A. Stevens :

The subscription is optional.

JACUSTOMER-oi3w6w87- : Told by local it expert it was a BT connection issue so do I need a BT rep
A. Stevens :

More that likely yes.

A. Stevens :

I can assist you in getting a good phone number or email for BT rep if you would like?

JACUSTOMER-oi3w6w87- : Thank you would you organise the refund of fee sorry to have bothered you
A. Stevens :

I'm sorry you would have to contact Just Answer customer service for this, as I am just an expert in the email field.

A. Stevens :

I am going to opt-out, but you can email or call customer service to assist with your refund.

A. Stevens :

Have a good day and I hope you get your issue solved.