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Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 14696
Experience:  10+ years of work experience.
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i cannot send emails from my windows live mail on windows 7.

Resolved Question:

i cannot send emails from my windows live mail on windows 7. This problem is a new one, can you help?
Submitted: 2 years ago.
Category: Email
Expert:  Augwest8 replied 2 years ago.

Augwest8 :

Hi and Thanks for using Just Answer.

A couple question that may help solve this
1) Who is your email provider for the email you use with Windows Live Mail? IE whats after the @ im your email address
2) Have there been any changes to your email account ? Ie have you changed your password *****?
3) Sometimes this can happen because the company providing you your email account changes their email servers we can trouble shoot this

Customer:

thanks -

Customer:

my email provide is instra.com @epicscreen.tv no changes to my email account ( bizarre!)

Augwest8 :

Thanks for the information so instra.com is your host/email provider

and @epicscreen.tv is your email address thats perfect

now have you tried going to this setup page with them? http://24hourwebhostingsupport.com/email/

That page just shows how your settings should be. Generally when the issues happen in windows email its because the provider has changed some setting

Can you go to windows mail Click tools then click accounts and check what you have listed as your email servers according to instra site it should be something like mail.epicscreen.tv
The trick since you cannot send emails is you want to make sure your sending or smtp server is set as well should be the same and then you want to click on the outgoing mail requires authentication and put your login info for your email account

Customer:

thanks - I've checked these settings and they seem to me to be set up properly as they recommend

Augwest8 :

ok can you also go and check what port the out going mail is set to use?
You can go into your settings and click on account then click on mail server and hit properties and see what port it is using?

Augwest8 :

usually this is set to 25

Customer:

outgoing mail port is 465

Augwest8 :

that could be your problem try changing it to 25

Customer:

OK

Augwest8 :

according to Instra the ports they use are 25 and 1025 so you wouldnt be able to contact their email servers on port 465

Customer:

OK, the send/receive message says "not connected"

Augwest8 :

And the 25 was changed for the outgoing server correct?

Customer:

yes - just done that :)

Augwest8 :

Ok thanks just wanted to make sure it was outgoing, for curiousity what is the incoming server port set as

Customer:

incoming mail port 993

Augwest8 :

And have you been able to receive emails at all or is that off too? just checking

Customer:

I can receive emails on epicscreen.tv

Augwest8 :

ok just cannot send them just want to make sure

Customer:

though sometimes not on my pc

Augwest8 :

do you have more than one email account in your windows live program?

Customer:

yes

Customer:

though this is a new problem..

Augwest8 :

and are the other accounts all working correctly?

Customer:

yes

Customer:

actually... my talktalk email is also having issues

Augwest8 :

just sending out?

Customer:

yes

Augwest8 :

do you happen to get any error codes when you try to send ?

Customer:

on my pc, it just says "not connected". On my iphone, it rejects the emails its being sent to "Server not recognised"

Augwest8 :

what server name do you have in there for the epicscreen.tv account?

Augwest8 :

for just the outgoing server

Customer:

cpanel-001-lon.hostingww.com

Customer:

same for the incoming server too

Augwest8 :

and you receive the incoming fine correct?

Customer:

yes

Augwest8 :

ok their setup site it seemed the email format should be mail.epicscreen.tv

Customer:

OK, but that's not how they've instructed me to set it up -but I can change the outgoing server to this if you want me to try it

Augwest8 :

http://24hourwebhostingsupport.com/email/ go to this site and enter your email and name it should give you the correct email server address

Augwest8 :

If theyve given you the instructions their name should be correct I was just going by the information on their hosting site as it was what was giving those instructions

Customer:

I see it - I'll try this new setting sounds

Customer:

setting

Customer:

Hmm. still not working, message says "not connected"

Augwest8 :

and you typed in the server as mail.epicscreen.tv for both incoming and outgoing

Customer:

yes

Augwest8 :

and have your username in as your full email address for the authentication and retyped in your password?

Customer:

yes

Augwest8 :

Unfortunately I am not sure where to go from here as you have all the correct infomation let me open up your question to the other experts so that they can chime in

Customer:

OK thanks

Expert:  Jason Jones replied 2 years ago.

Hello,
My name is Jason. I look forward to helping you today.


I see that you have been working on this problem for quite a bit of time.

No extra charge:
Do you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem? I will send a remote link within minutes after your response, so please keep refreshing the page.


Thank you.
Customer: replied 2 years ago.

yes, thanks


 

Expert:  Jason Jones replied 2 years ago.


Thank you.

Please, click the following link and choose to run the remote application: http://www.justanswer.com/remotedesktop/join.aspx?Session=a2f1efb4-7249-4266-9b86-124e7bc1dc6e

Expert:  Jason Jones replied 2 years ago.

All is now working.

If you ever wish to work with me in the future, you can ask your new questions and have them sent to me directly at the following page: http://www.justanswer.com/computer/expert-computertechmaster/

Thank you for your time and please, do not forget to rate my help below.

- Jason
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 14696
Experience: 10+ years of work experience.
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