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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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Migrate to Outlook 2013 from Windows Live Mail I have just

Customer Question

Migrate to Outlook 2013 from Windows Live Mail

I have just decided to move from Windows Live Mail to Outlook 2013.

I transferred emails and contacts from Windows Live Mail to Outlook 2013 without a problem. I can send emails from Outlook with no problem. Outlook is set up as the default.

But incoming emails all go to Windows Live Mail.

Any suggestions?

Thanks
Submitted: 3 years ago.
Category: Email
Expert:  Ansh P. replied 3 years ago.

Ansh P. :

Hi and welcome. I'm Ansh and today, I will be trying my best to solve your issue.

JACUSTOMER-0iksc6st- :

Hi

Ansh P. :

Are you on the same computer now?

JACUSTOMER-0iksc6st- :

Yes

Ansh P. :

Which browser are you using?

JACUSTOMER-0iksc6st- :

Internet Explorer 11

Ansh P. :

Can I fix it up for you remotely.

JACUSTOMER-0iksc6st- :

What do you mean?

Ansh P. :

I mean connecting to your computer and fix it while you wtch

Ansh P. :

watch*

JACUSTOMER-0iksc6st- :

No - for obvious security reasons

Ansh P. :

ok

Ansh P. :

do one thing, bring up windows live mail

JACUSTOMER-0iksc6st- :

Done it

Ansh P. :

right click on your account and click properties

JACUSTOMER-0iksc6st- :

Done it

Ansh P. :

Go to advanced tab

JACUSTOMER-0iksc6st- :

Yes

Ansh P. :

check "leave messages on server" checkbox

Ansh P. :

done?

JACUSTOMER-0iksc6st- :

Done it

Ansh P. :

Good, press apply ok

Ansh P. :

now send yourself a mail and see if you gets it in outlook

JACUSTOMER-0iksc6st- :

Have sent - am waiting

Ansh P. :

ok, press the send receive button

JACUSTOMER-0iksc6st- :

Still waiting

Ansh P. :

press the send/receive button once

JACUSTOMER-0iksc6st- :

Not appeared in Outlook. Have just opened up Live Mail and they immediately came down

Ansh P. :

It should appear in outlook

Ansh P. :

as it's in server

JACUSTOMER-0iksc6st- :

Doesn't though. It is as if the default for receiving emails remains Live Mail

Ansh P. :

Can you check and test your settings in outlook?

Ansh P. :

If all tests pass

JACUSTOMER-0iksc6st- :

How?

Ansh P. :

click file > Account settings > account settings

Ansh P. :

double click on your email listed there and click test

JACUSTOMER-0iksc6st- :

Did that earlier today - the email goes to Live Mail account

Ansh P. :

Have you tested the settings?

JACUSTOMER-0iksc6st- :

Which settings?

Ansh P. :

I already told above:

click file > Account settings > account settings

10:03 PM

double click on your email listed there and click test

JACUSTOMER-0iksc6st- :

Done that - Outlook says all ok and test email goes to Live Mail

Ansh P. :

Do one thing, exit Windwos live mail all together

Ansh P. :

Close it

JACUSTOMER-0iksc6st- :

Done it

Ansh P. :

now send a mail to yourself via outlook

JACUSTOMER-0iksc6st- :

Done it

Ansh P. :

now press Send, receive in outlook

JACUSTOMER-0iksc6st- :

But what happens is it wont come to Outlook but only to Live Mail

Ansh P. :

It should come

JACUSTOMER-0iksc6st- :

Wont - that is the problem

Ansh P. :

as windows live mail is off now, it won't be able to download the mail and delete it from server

JACUSTOMER-0iksc6st- :

Still the email wont come down to Outlook

Ansh P. :

Its a simple problem, it should be coming to outlook. If you permit me, I can fix it quickly via remote.

JACUSTOMER-0iksc6st- :

No

Ansh P. :

Remote is 100% safe and our company is providing support since 2003.

Ansh P. :

ok, in that case, I will not be able to proceed further.

JACUSTOMER-0iksc6st- :

If it is simple then tell me through this chat

Ansh P. :

That's the issue. I don't know what step are you missing.

Ansh P. :

If windows live mail is not deleting your message from server, there is no chance of outlook not receiving it

Ansh P. :

When all your outlook tests pass

JACUSTOMER-0iksc6st- :

Then perhaps it isn't simple problem.

Ansh P. :

It may be. May be there is something wrong with outlook settings

JACUSTOMER-0iksc6st- :

They were exported from Live Mail automatically when I migrated. They are correct against the ones given to me by the ISP

Ansh P. :

Ok, let me open this question for other experts who can help you without using remote session. Okay?

JACUSTOMER-0iksc6st- :

Ok. What do I do now?

Ansh P. :

Please wait for another expert to respond. Please do not leave me a rating as I am opting out. I am out of options. sorry

Expert:  James K. replied 3 years ago.
Hello

My name is James

Welcome to Just Answer

Can I remote onto your Machine and have a look at your problem

Remote means i can see your issue and fix this for you

Its fully Secure and Built into the Just Answer System and you can see what i am doing at all times

If you wish i can send you the details to connect

Cheers James
Customer: replied 3 years ago.

No. I have already said that I don't want someone that I don't know connecting remotely to my PC.


 


Ansh said that it was simple - in which case it can be handled over a chat

Expert:  James K. replied 3 years ago.
Ok any reason you cant remove the Accouint from Live mail >