How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Chris L. Your Own Question
Chris L.
Chris L., Support Specialist
Category: Email
Satisfied Customers: 4864
Experience:  Certified Email Expert with over 10 years experience.
51029781
Type Your Email Question Here...
Chris L. is online now

I have an account with Hotmail.com ( *****@******.*** ) but

Resolved Question:

I have an account with Hotmail.com ( *****@******.*** ) but cannot access it at all, why?
Submitted: 3 years ago.
Category: Email
Expert:  Chris L. replied 3 years ago.
Hello my name is ***** ***** I will be happy to assist you.

Can you be more specific about what is going on when you try and access the account? Is your password ***** being accepted? Are you being asked to enter a code? Is something else happening?

Please be as specific as you can so I can help.

Thanks,
Chris
Customer: replied 3 years ago.

No to all above, I have just opened a new account with hotmail after my last account has been stopped after someone hacked into it. My old email address was *****@******.***.

Expert:  Chris L. replied 3 years ago.
Are you trying to get access to the old account?
Customer: replied 3 years ago.

No I'm trying to get into my new account but it does not show anywhere.

Expert:  Chris L. replied 3 years ago.
Ok please try the following.

1. Click HERE

2. Enter your new email address and password

3. Click Sign In.

If this does not get you into your please let me know what happened when you tried.

Thank you,
Chris
Customer: replied 3 years ago.

It is only coming up as a Outlook.com without a place to sign in

Expert:  Chris L. replied 3 years ago.
Hotmail is now called Outlook.com

The sign in box should be to the right side of the page. Please click HERE and try again
Customer: replied 3 years ago.

It is not showing anywhere to sign in.

Expert:  Chris L. replied 3 years ago.
Ok I think that you have some other problem that is causing you not to see the log in screen because it is definitely there. Do you want me to connect to your computer and help you that way?
Customer: replied 3 years ago.

that would be fine with me.

Expert:  Chris L. replied 3 years ago.
Please click HERE to connect, if anything pops up asking you to allow or run say yes.
Chris L. and 2 other Email Specialists are ready to help you

Related Email Questions