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my btinternet.com account has been off line now since tuesday eve. When I clicked on 'take account online' it came up with a pop up message saying 'network error'. Still can't take account online today no pop up message coming up at all. Do have internet though. Just mail that's the problem. Please advise. Regards Teresa
Would prefer to speak to someone. Please don't try to e-mail me?!
Hello Teresa! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.I'm sorry about the issue. Are you still able to sign in and use your email at the www.bt.com website?Can we do a remote session, so we can chat, and I will be able to help you directly?Please reply at the box below. Thank you,
I haven't tried signing in on the bt.com website as I would know how. I will need talking through step by step. How do we do a remote session. Please advise.