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Viet - Email Tech
Viet - Email Tech, Other
Category: Email
Satisfied Customers: 37435
Experience:  Ten years of computer software and hardware support; Windows 10 8 7 Vista XP & Mac.
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cant get btinternet.com account online

Resolved Question:

my btinternet.com account has been off line now since tuesday eve. When I clicked on 'take account online' it came up with a pop up message saying 'network error'.  Still can't take account online today no pop up message coming up at all. Do have internet though. Just mail that's the problem. Please advise. Regards Teresa


 Would prefer to speak to someone.  Please don't try to e-mail me?!


 

Submitted: 3 years ago.
Category: Email
Expert:  Viet - Email Tech replied 3 years ago.

Hello Teresa! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Are you still able to sign in and use your email at the www.bt.com website?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you,

Customer: replied 3 years ago.

I haven't tried signing in on the bt.com website as I would know how. I will need talking through step by step. How do we do a remote session. Please advise.

Expert:  Viet - Email Tech replied 3 years ago.
Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:

http://166.78.231.170:8040/?Session=6fc6d8ec-031f-4155-b1e4-c41dba616205

If needed, go to the Apple logo / menu > System Preferences… > Security & Privacy > General tab, then select the Anywhere option, then try the above website again.

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Expert:  Viet - Email Tech replied 3 years ago.
I have resolved the issue via remote support. If you need anything else later, please let me know any time. Please rate my service below. Thank you very much.
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