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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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why am I not receiving emails

Customer Question

why am I not receiving emails
Submitted: 2 years ago.
Category: Email
Expert:  Viet - Email Tech replied 2 years ago.

Hello! Thank you for your question. I am a licensed computer professional with over ten years of experience, and I will be assisting you today.

I'm sorry about the issue. Is there any error or message?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, or 8.1, or mac computer?

Can we do a remote session, so we can chat, and I will be able to help you directly?

Please reply at the box below. Thank you









Customer: replied 2 years ago.

yes

Expert:  Viet - Email Tech replied 2 years ago.
Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:

http://166.78.231.170:8040/?Session=50ef9ff3-73da-459c-8796-93355b31a7af

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you



Customer: replied 2 years ago.

I use outlook iuse windows 8 yes we can do remote

Expert:  Viet - Email Tech replied 2 years ago.

Thank you. Please click on the website below, then click on Join session, then allow the Elsinore / ScreenConnect remote program to run:

http://166.78.231.170:8040/?Session=50ef9ff3-73da-459c-8796-93355b31a7af

Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you.

If it does not connect / join, can you please go to that website in Internet Explorer (the big 'e' program icon), not Firefox or Chrome, etc.?

Or go to the shorter website below in Internet Explorer:

http://tinyurl.com/ldwpsp2

Put the above website in the address bar on the top in Internet Explorer, then press the Enter key:

, then join session, and allow the Elsinore / ScreenConnect program (at the bottom) to download / open / run, and try any other option it gives you as needed. Thank you,

  1. If it still does not join / connect, please click on the website below:
    https://secure.join.me/Download.aspx?webDownload=true
  2. Then download / run the file join.me when it prompts or shows
  3. Then tell me the 9 digit numbers that it will show in the join.me program.
  4. Do not close the join.me program.

Edit: We've been communicating, but it looks like you are not there; when you are available, please reply back at the box below to continue. Thank you,











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