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KamilAnwar1
KamilAnwar1, Exchange & Email Consultant
Category: Email
Satisfied Customers: 5183
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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How do I reset my email log in?

Resolved Question:

How do I reset my email log in?
Submitted: 3 years ago.
Category: Email
Expert:  KamilAnwar1 replied 3 years ago.
Hello & Welcome to JustAnswer. I'm Kamil and i will do my best to assist you.
Would you like me to remotely connect to your computer and help you reset it or would like us to continue here? Remote would be easier to do it since we'll be doing it directly on your system.
Thanks
Customer: replied 3 years ago.

I would prefer to avoid remote connection

Expert:  KamilAnwar1 replied 3 years ago.
No worries, we'll continue here.
So do you want to reset your e-mail password?
I'll need some information from you to get this done.
Thanks
Customer: replied 3 years ago.

Yes

Expert:  KamilAnwar1 replied 3 years ago.
Please type your email address with BT here, without typing the @ symbol.
Customer: replied 3 years ago.
***@******.***
Expert:  KamilAnwar1 replied 3 years ago.
Please provide your postcode, date of birth and place of birth.
Customer: replied 3 years ago.

XXXXX XXX

XX XXXXXXX XXXX

XXXXXXX XX

Expert:  KamilAnwar1 replied 3 years ago.
Shall i setup a new password ***** my choice so you can use it to login and change it later?
Customer: replied 3 years ago.

Yes please

Expert:  KamilAnwar1 replied 3 years ago.
Your new password ***** Justanswer1
J is capital in password
Please login to your email at the link below.
https://signin1.bt.com/login/emailloginform
After you have successfully logged in, reply me here so i can request this conversation to marked as private.
KamilAnwar1 and 4 other Email Specialists are ready to help you
Customer: replied 3 years ago.

Kamil, your service was good so far as it went, but I got no further at the next stage, when BT reported "technical difficulties" preventing progress

Expert:  KamilAnwar1 replied 3 years ago.
Hi Geoffrey,

Thank you for getting back to me.

Please note that as per the site policy of JustAnswer, technicians are only supposed to answer what's asked in the question.

If there are other issues such as the one you described, then i suggest opening a new question for detailed assistance with it.

However, before you open a new question i would also suggest trying to change your browser to test if the mail works.

Hope this helps. Thank you