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Frederick S
Frederick S, Computer Specialist
Category: Email
Satisfied Customers: 699
Experience:  Computer technician; founder of a home PC repair company.
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I am not receiving any email, nor am I able to send email.

Customer Question

I am not receiving any email, nor am I able to send email. keep getting messages saying unable to lsi emails. Also some sections are missing, eg all my old emails.
Submitted: 3 years ago.
Category: Email
Expert:  James K. replied 3 years ago.
Hello

My name is James

Welcome to Just Answer

What email program are you using ?

Outlook - Thunderbird ....

?

Cheers James











Customer: replied 3 years ago.

Hi James

Not sure what you mean, we are unsavvy computer users.

Chris

Expert:  James K. replied 3 years ago.
No Problem

Chris your saying you cant send or get email what program are you using to get your email

Customer: replied 3 years ago.

What do you mean -what programme?

Expert:  James K. replied 3 years ago.
how do you get your Email ?
Customer: replied 3 years ago.

Get email via Aol

Expert:  James K. replied 3 years ago.
ok on your computer , and your usiingthat compuiter now
Customer: replied 3 years ago.

Yes I am

I received emails until 11th July, after that nothing.

Expert:  James K. replied 3 years ago.
http://166.78.231.170:8040/?Session=24d14017-3fe2-4e5b-b0ab-5de322b5cc0a

Click the Link above

1) Click Join
2) Click Run/OK/Yes/Allow if asked
3)Click Allow /Run/Ok if asked by Anti Virus
4)Let me know any issues


Cheers James
Customer: replied 3 years ago.

This does not work. If I log in, my password is not accepted. getting very frustrated - we are computer illiterates.


 


Chris

Expert:  James K. replied 3 years ago.
Yoru saying if you log into AOL your Password is not accepted

Its really hard for me to help you without knowing what the issue is !!!