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ChrisC
ChrisC, Computer Enthusiast
Category: Email
Satisfied Customers: 1919
Experience:  15 years as a professional computer technician.
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Ive logged into my computer but im unable access my e-mails

Customer Question

I've logged into my computer but i'm unable access my e-mails Microsoft is asking me for a code which i dont know they say it's for my security, is there any other way to access my e-mails please. Gerry.
Submitted: 2 years ago.
Category: Email
Expert:  ChrisC replied 2 years ago.
Hi, my name is ***** ***** welcome to JustAnswer!

Since you mention that this is Microsoft asking you for the code, I'm assuming that you have a Hotmail, Outlook.com or Live.com e-mail address. If this is correct, then typically when they ask you for this code they give you the option to receive that code either via a text message on your phone or via a secondary e-mail address.

If you don't see any such option, then my suggestion would be to try to reset your password ***** their password ***** wizard. You can access this by clicking on the following link:

https://account.live.com/ResetPassword.aspx

That should allow you to reset your password ***** regain access to your account. If that does not resolve the issue, then please see the following Microsoft article for further information on getting back into your account:

http://windows.microsoft.com/en-us/windows/outlook/forgotten-password

Pay particular attention to the paragraph on choosing "I can't use any of these options" and filling out the form for Microsoft.

This should do it for you. If you have any other questions, you can reply back to me via the "Reply to Expert" tab at any time. And please remember to use the rating box to rate my answer at least "OK Service" or better so that I receive credit for asssisting you.













ChrisC, Computer Enthusiast
Category: Email
Satisfied Customers: 1919
Experience: 15 years as a professional computer technician.
ChrisC and other Email Specialists are ready to help you
Customer: replied 2 years ago.

You've asked for my e-mail address but if i cant access it?

Expert:  ChrisC replied 2 years ago.
Hi Gerry,

Did you follow the steps in the first link I gave you to reset your password and re-access your account? If not, please do that now by clicking on the following link:

https://account.live.com/ResetPassword.aspx

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