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I hope you can help because I have hit a brick wall with Facebook. I usedt my password ***** it failed and the security question also failed. I could not understand how this could have happened as it was the same password ***** had always used and the street i lived in when i was 8 is the same street my parents still live in and I am now 48 years old. I had to ask 3 friends to send me codes. Only one received a code. The other two received a message saying the page is not available. ( see attachment ) Now I cannot select three new friends ( see attachment. I can access facebook via my iphone but I am loathe to log out as the password ***** work again. Please can you advise how I can resolve this. I have looked on forums etc but it always come down to the same answer and as the codes sent to my friends failed I am still at square one. thank you for any advise. best wishes Jill mead ( aka Bonnie Tyler Cameraderie ).
I therefore have only one code and need two others. It seems as if I cant move forward at all now as it always coms back to password ***** log in. Very frustrating. thanks for all help available please. I have also reported this to Facebook but they dont reply to emails. I also tried to suggest I had been hacked and Facebook asks for your email and telephone number but do not contact you at all.
thanks for your help.
I 17th July was last time I could access via computer. I can access via my iphone and I dont want to log out of my phone incase I cant get back in.
I reported to FB that I suspected I had been hacked but FB NEVER get back to you. I have come to realise how flawed a system they operate. Very disappointing. I forward two attachments to you ( did youy receive them pleas?).
The issue is the codes that FB sends to your friends so you can reaccess your own account. I selected 3 friends and only one has successfully received a code number. I now cannot request any more new codes as the process is in FB system. Its a total brick wall. Impossible to request new password. The CONTINUE button to request one wont actually work so I have no option but to constantly go to request friends.....then back to square one again. It seems there is not one single email or help number on FB to assist with this, Despite leaving my email and telephone when asked by FB this makes no difference at all. All help would be gratefully received. Thanks best wishes Jill
I am currently at work on a photo shoot but I wonder if the attachments are actually needed.
One was a screengrab of a message received by two of my friend help requests and just said " This page is not available'. Only one friend actually received a code I needed to access my account.
The other one was a screen grab simply saying I cant select anymore friends as the process is underway. Effectively the problem seems to be the problem with two failed codes NOT arriving with my friends. I need all 3 to move forward.
They have refreshed the pages and logged back in etc but the same problem exists.
Does that make it clearer please?